Front Desk Agent

Real Estate Property Management & Leasing Company; Ohio; On-site; USD 21,000 - 30,000; Full time

Job summary

Real Estate Property Management & Leasing Company is seeking a professional security/concierge to protect residents and assets across its properties. You will monitor entrances, greet visitors, verify IDs, log activities, and respond to emergencies with poise and discretion.

The role requires a high school diploma or GED, reliable transportation, and the ability to stand and walk for extended periods. Background checks and drug screening are required, with wages based on shift and experience.

Qualifications

• High school diploma or GED required.
• Pass background check and drug screening.
• Experience in security or customer service preferred.
• Ability to stay alert during shift.
• Professional appearance required.

Responsibilities

• Monitor building entrances and common areas.
• Greet residents and visitors professionally.
• Verify visitor IDs and maintain logs.
• Monitor security cameras and report suspicious activity.
• Conduct routine interior and exterior property patrols.
• Respond to resident concerns and emergencies.
• Coordinate with police, fire, and EMS when needed.
• Enforce policies, guest procedures, and rules.
• Maintain incident reports and logs.
• Assist with package reception and resident inquiries.
• Ensure doors and access systems remain secured.
• Participate in emergency evacuations.

Skills

Verbal communication

Written communication

Interpersonal skills

Conflict resolution

Alertness

Standing/walking

Basic computer skills

Email reporting

Emergency response

Education

High school diploma or GED

Job description

Job Description

Responsibilities

• Monitor all building entrances and common areas.
• Greet residents and visitors in a courteous and professional manner.
• Ensure packages are delivered to verified individual
• Verify visitor identification and maintain an accurate visitor log.
• Monitor security cameras and report suspicious activity immediately.
• Conduct routine interior and exterior property patrols.
• Respond promptly to resident concerns, disturbances, and emergencies.
• Coordinate with local police, fire, and emergency medical personnel when necessary.
• Enforce community policies, guest procedures, and property rules.
• Maintain detailed incident reports and daily activity logs.
• Receive packages and assist with resident inquiries as directed.
• Monitor building access systems and ensure all doors remain secured.
• Contact on-call management when appropriate.
• Assist during emergency evacuations or building incidents.

Qualifications

• High school diploma or GED required.
• Previous security, law enforcement, military, concierge, or customer service experience preferred.
• Excellent verbal and written communication skills.
• Professional appearance and demeanor.
• Strong conflict resolution and interpersonal skills.
• Ability to remain alert and attentive throughout the shift.
• Basic computer proficiency, including email and incident reporting.
• Ability to stand and walk for extended periods.
• Reliable transportation
• Lift up to 25 pounds occasionally.
• Respond quickly during emergency situations but not required
• First Aid /CPR a plus

Must successfully pass a background check and drug screening. Wages are based on scheduled shift and experience.

Company Description

Commercial real estate company with several offices throughout the United States.