Front Desk Agent

Gulph Creek Hotels; Oak Bluffs (MA); Presencial; USD 28.000 - 42.000; Jornada completa

Ventajas ofrecidas por este puesto de trabajo

Competitive pay

Health benefits

Paid time off

Holiday pay

Descripción de la vacante

Gulph Creek Hotels is hiring a Front Desk Agent to welcome guests, manage check-ins and check-outs, and provide outstanding service. You will handle reservations, answer requests, and share information about local attractions while maintaining accurate records and balancing daily transactions.

The role requires strong communication, basic math skills, and the ability to multitask in a fast-paced environment. A professional appearance and reliable attendance are essential.

Formación

• High School Diploma or equivalent required.
• Previous customer service experience preferred.

Responsabilidades

• Greet guests in a friendly, professional manner and in accordance with company standards.
• Process reservations, check-ins, and check-outs.
• Provide exceptional guest service and respond to requests promptly.
• Ensure guest satisfaction by following through on all needs and concerns.
• Share information about hotel services, amenities, and local attractions.
• Maintain accurate guest records, billing, and payment information.
• Handle in-house account balances and notify management of concerns.
• Balance cash, credit card transactions, and shift reports.
• Maintain daily logs and checklists.
• Communicate effectively with team members and other departments (Housekeeping, Maintenance, Security, etc.).
• Follow all safety and operational standards.
• Maintain professional appearance and consistent attendance.
• Keep work areas clean and organized.
• Adhere to all company policies and procedures and consistently exemplify company values.
• Perform additional duties as assigned.

Conocimientos

Communication skills

English literacy

Math skills

Multitasking

Educación

High School Diploma or equivalent

Descripción del empleo

Now Hiring: Front Desk Agent!

We are seeking a guest-oriented individual to join our team as a Front Desk Agent!

This property is managed by Gulph Creek Hotels (Wayne, PA). Join a company that values hospitality, teamwork, and growth.

Why Work With Us?

• Competitive Pay
• Health Benefits
• Paid Time Off/ Vacation Time
• Holiday Pay

Key Responsibilities

• Greet all guests (internal and external) in a friendly, professional manner and in

accordance with company standards

• Process reservations, check-ins, and check-outs
• Provide exceptional guest service and respond to requests promptly
• Ensure guest satisfaction by following through on all needs and concerns
• Share information about hotel services, amenities, and local attractions
• Maintain accurate guest records, billing, and payment information
• Handle in-house account balances and notify management of concerns
• Balance cash, credit card transactions, and shift reports
• Maintain daily logs and checklists
• Communicate effectively with team members and other departments (Housekeeping,

Maintenance, Security, etc.)

• Follow all safety and operational standards
• Maintain a high level of professional appearance and consistent attendance
• Keep work areas clean and organized
• Adhere to all company policies and procedures and consistently exemplify company

values in all interactions

• Perform additional duties as assigned

Qualifications

• High School Diploma or equivalent required
• Previous customer service experience preferred

Skills & Abilities

• Strong communication and interpersonal skills
• Ability to read, write, and speak English effectively
• Basic math skills (addition, subtraction, percentages, etc.)
• Ability to multitask and stay organized in a fast-paced environment

Physical Requirements

• Regularly stand, walk, and use hands for extended periods
• Frequently reach with hands and arms
• Occasionally bend, kneel, or crouch
• Lift up to 50 pounds occasionally
• Must have close and distance vision, color vision, and focus ability