Front Desk Agent

Raines Co.; North Carolina; On-site; USD 30,000 - 50,000; Full time

Job summary

An established industry player is seeking a Front Desk Agent to be the welcoming face of the hotel. In this dynamic role, you will greet guests, manage check-ins and check-outs, and ensure a smooth and pleasant experience for all visitors. You will be part of a supportive team that values excellent service and hospitality. This opportunity offers a generous benefits package, including medical, dental, and vision coverage, as well as a points-based bonus system. Join a winning culture that rewards hard work and dedication, and take your career to the next level in the hospitality industry.

Benefits

Medical Benefits

Dental Benefits

Vision Benefits

Generous PTO Program

Points-Based Bonus

Daily Pay

Employee Referral Bonus Program

Qualifications

• High school diploma or equivalent required.
• Experience in customer service or hospitality preferred.

Responsibilities

• Greet guests courteously and handle inquiries efficiently.
• Maintain high service levels and address guest concerns promptly.

Skills

Customer Service

Communication Skills

Problem-Solving

Multi-tasking

Education

High School Diploma or GED

Tools

Microsoft Office

PMS (Property Management System)

Quore

PBX

Job description

Raines Co. - Your Future is Now

Position Summary: The Front Desk Agent is responsible for greeting guests in a courteous and efficient manner, handling inquiries, checking-in/out, and reserving rooms.

We offer: Medical/Dental/Vision benefits, a generous PTO program, points-based bonus, daily pay, an Employee Referral bonus program, and the opportunity to join a winning culture recognized for rewarding our best with opportunities to advance their career within the company.

Essential Functions:

1. Assisting guests efficiently, courteously, and professionally at all times
2. Maintain a high level of service and hospitality
3. Promptly and effectively deal with guest concerns or issues and see all are met to satisfaction in a timely manner
4. Post guest charges, collect payments and follow all cash handling procedures
5. Handle guest mail and messages with respect to privacy and professionalism
6. Be knowledgeable of the hotel brand and various programs (travel programs, special offers)
7. Be a great communicator to various departments and management on guest comments and concerns
8. Respond quickly to incoming calls, lobby visitors, and team members needing front desk assistance
9. Have full knowledge of hotel safety and emergency procedures

Qualifications:

1. High school diploma, GED, or equivalent
2. Experience in customer service, forward-facing, or other guest-related positions
3. Proficient in Microsoft Office or similar computer applications
4. Experience in the hospitality industry as a front desk agent, hotel receptionist or other guest services preferred
5. Experience with brand or property-specific PMS, Quore, PBX and other hotel-related systems preferred
6. Must speak English fluently.
7. Must have excellent written and oral communication skills.
8. Problem-solving, reasoning, and ability to multi-task and interact with people under pressure.

Raines is proud to be an Equal Opportunity Employer.

We are an equal opportunity employer that is committed to diversity and inclusion in the workplace. We prohibit discrimination and harassment of any kind based on race, color, sex, religion, sexual orientation, national origin, disability, genetic information, pregnancy, or any other protected characteristic as outlined by federal, state, or local laws.

This description is a summary of primary responsibilities and qualifications. The job description is not intended to include all duties or qualifications that may be required now or in the future. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

Pre-employment background check required.