Front Desk Agent

TOURISTS Welcome; North Adams (MA); On-site; USD 21,000 - 30,000; Full time

Job summary

TOURISTS is a boutique lifestyle hotel in North Adams, MA, seeking a Front Desk Agent to warmly check guests in and out, manage reservations, and answer questions across hotel, restaurant, pool, and adventure programs.

You will anticipate guest needs, maintain a concise log of concerns, and coordinate with departments for fast resolution in a fast-paced environment.

Qualifications

• Experience in hospitality or customer service.
• High school diploma or GED.
• Strong communication skills — written and verbal.
• Comfort with Google Suite (Docs, Sheets) and general computer/PMS systems.
• An eye for detail and basic math skills (yes, even a little algebra).
• Legal eligibility to work in the U.S.

Responsibilities

• Own the front desk: check guests in and out with warmth, confidence, and efficiency.
• Handle reservations — for the hotel, restaurant, pool, and our art & adventure programs.
• Answer phones and guest questions with a courteous, can-do attitude.
• Anticipate needs before guests even ask.
• Keep a sharp daily log of guest concerns, requests, and how they were resolved.
• Loop in the right departments fast when something needs fixing, updating, or following up on.
• Step up as the go-to problem-solver for guest concerns when the Guest Experience Manager or GM isn't around.
• Keep your workspace clean, safe, and organized.

Skills

Hospitality

Customer service

Communication

Attention to detail

Basic math

Education

High school diploma or GED

Tools

Google Suite

PMS systems

Job description

TOURISTS is a boutique lifestyle hotel in North Adams, MA, situated on a 55-acre nature campus just down the road from MASS MoCA and the Clark Art Institute. Set on the banks of the Hoosic River, TOURISTS is designed for the 21st century traveler. The property is a union of design and nature, home to woodland trails, riverbank vistas, sculptural installations and more. Using common, organic materials, the rooms serve as both haven and trailhead, connecting guests with their vacation selves and serving as a basecamp for exploration and adventure.

Since opening in July 2018, TOURISTS has received numerous accolades, and our greatest point of pride is our staff; the kind, hard-working, and dedicated folks who work at TOURISTS are the reason guests have a memorable, unique experience/stay and keep coming back to the Berkshires every year.

Front Desk Agent — TOURISTS

What you'll do

• Own the front desk: check guests in and out with warmth, confidence, and efficiency
• Handle reservations — for the hotel, restaurant, pool, and our art & adventure programs — whether guests call ahead or walk in
• Answer phones and guest questions with a courteous, can-do attitude
• Anticipate needs before guests even ask
• Keep a sharp daily log of guest concerns, requests, and how they were resolved
• Loop in the right departments fast when something needs fixing, updating, or following up on
• Step up as the go-to problem-solver for guest concerns when the Guest Experience Manager or GM isn't around
• Keep your workspace clean, safe, and organized

What you bring

• Experience in hospitality or customer service industry
• High school diploma or GED
• Strong communication skills — written and verbal
• Comfort with Google Suite (Docs, Sheets) and general computer/PMS systems
• An eye for detail and basic math skills (yes, even a little algebra)
• Legal eligibility to work in the U.S.

Good to know

• You'll be on your feet a lot — standing, walking, reaching, and occasionally lifting up to 50 lbs
• This is a high-visibility, high-energy role in a fast-moving environment
• No two shifts are exactly alike — flexibility and a great attitude go a long way here

If you thrive on making people feel taken care of and want to be part of a team that genuinely values hospitality, we'd love to hear from you.