Front Desk Agent

Lodgco Hospitality; Nokomis (FL); On-site; USD 17,000 - 25,000; Full time

Benefits offered by this job

Career development & training

Day-1 benefits

Paid time off

Team member discounts

401(k) with company match

And more!

Job summary

Lodgco Hospitality is seeking enthusiastic front desk agents to assist with guest service operations at the Home2 Suites by Hilton - Nokomis/Casey Key. The role focuses on delivering outstanding guest service in a fast-paced hotel setting.

Responsibilities include guest registrations, room assignments, answering questions, and maintaining front desk operations with a strong emphasis on professionalism and efficiency. Candidates with open/flexible availability are encouraged to apply.

Qualifications

• Hotel or customer service experience is preferred.
• Satisfactory criminal background screening required.
• Valid driver’s license with safe driving record may be required.

Responsibilities

• Perform guest registrations (check ins & check outs), room assignments, and special requests.
• Understand daily hotel operations, policies, procedures, and internal rules.
• Know brand operating systems and loyalty programs.
• Familiar with guest rooms, locations, amenities, features, and services offered.
• Know room rates, packages, discounts, and promotions.
• Ensure proper credit on checkout and handle late charges accordingly.
• Handle cash and bank procedures to checkout guests.

Skills

Quick learner

Excellent communication

Computer skills

Multi-tasking

Job description

At Lodgco, we believe that hospitality success is driven by unwavering dedication, a vibrant workplace culture, and impactful narratives. We believe in investing in our team’s development to deliver a superior customer experience and achieve success together. For three decades, Lodgco Hospitality has set the standard for hospitality success. We are committed to revenue growth and maximizing the value of the assets we manage while fostering a supportive environment for our employees. Join us in elevating hotel operations and maximizing profitability.

At Lodgco, we believe that hospitality success is driven by unwavering dedication, a vibrant workplace culture, and impactful narratives. We believe in investing in our team’s development to deliver a superior customer experience and achieve success together. For three decades, Lodgco Hospitality has set the standard for hospitality success. We are committed to revenue growth and maximizing the value of the assets we manage while fostering a supportive environment for our employees. Join us in elevating hotel operations and maximizing profitability.

Lodgco Hospitality is seeking enthusiastic front desk agents to assist with guest service operations at the Home2 Suites by Hilton - Nokomis/Casey Key! If you are committed to delivering outstanding guest service and hospitality, we are excited to hear from you! Please note: we are currently seeking candidates with open/flexible availability.

JOB SUMMARY:

Responsible for serving guests at the front desk while providing the highest level of guest service in an efficient, courteous, and professional manner.

ESSENTIAL JOB FUNCTIONS:

• Perform guest registrations (check ins & check outs), room assignments, and specialrequests
• Understanding of daily hotel operations, policies, procedures, and internalrules
• Knowledge of Brand’s operating systems and Brand’s customer loyaltyprograms
• Familiar with guest rooms, locations, amenities, features, and all other servicesoffered
• Knowledge of room rates, packages, discounts, andpromotions
• Ensure proper credit when checking out guest(s) and handle late chargesaccordingly
• Knowledge of cash handling and bank procedures to check out allguest(s)
• Bank out at end of shift by following dropprocedures
• Answer phones, handle mail, and takemessages
• Assist guests with problems and questions; ensure all guest problems areresolved
• Knowledge about the city, local area, andattractions
• Utilize spare time for cleaning (i.e. front desk, back office, common areas) and maintaining sidewalksand frontentry
• Know all emergency procedures and the proper action totake
• Operate safe depositboxes

OTHER DUTIES:

Please note this job description is not designed to cover or contain a comprehensive listing of activities, duties or responsibilities that are required of the employee for this job. Duties, responsibilities and activities may change at any time with or without notice.

COMPETENCIES:

• Ability to learn quickly and work in a fast-paced position with constant guest interaction
• Excellent communication, both verbal and written
• Strong computer skills and phone etiquette
• Must be able to multi-task

REQUIRED/PREFERRED EDUCATION AND EXPERIENCE

• Hotel or customer service experience is preferred

ADDITIONAL ELIGIBILITY QUALIFICATIONS

Satisfactory criminal background screening required - Valid driver’s license with safe driving record may be required

SUPERVISORY RESPONSBILITY

This position has no supervisory responsibilities

BENEFITS WE OFFER

• Career development & training
• Day-1 benefits
• Paid time off
• Team member discounts
• 401(k) with company match
• And more!

PHYSICAL DEMANDS

The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. While performing the duties of this job, the employee is regularly required to verbally communicate, listen, stand for long periods of time, ability to walk, kneel, stoop, bend, and lift up to 50 pounds.

EXPECTED HOURS OF WORK

This position requires variable hours based on the needs of the hotel including nights and weekends.

NOTICE OF E-VERIFY PARTICIPATION

Lodgco Hospitality participates in E-Verify to confirm the identity and employment authorization of individuals hired to work in the United States. Before submitting this application, please review the following documents:

• E-Verify Notice of Participation
• Right to Work

By continuing with this application, you acknowledge that you have been informed of our participation in E‑Verify and have had the opportunity to review these notices.