Front Desk Agent

The Peninsula Hotels; New York (NY); On-site; USD 39,000 - 55,000; Full time

Job summary

The Peninsula New York is seeking a Front Desk Agent to elevate the guest experience at check-in and throughout stays. You will greet, register, and escort guests, while handling payments and maintaining accurate records in line with hotel policies.

We require a welcoming personality, English fluency, and at least one year of luxury hotel experience. Flexibility with shifts and strong organizational skills are essential for success.

Qualifications

• Bachelor's degree preferred.
• 1 year hotel experience preferred.
• Fluent in English; additional languages a plus.
• Must be flexible with schedule.
• Ability to handle cash and basic accounting principles.

Responsibilities

• Provide world class and personalized service to all guests from arrival through departure.
• Greet and register guests, assign rooms, escort to rooms, and assist with check-out per hotel procedures.
• Provide information and assistance to ensure guest needs are met.
• Escort guests to rooms and provide hotel orientation.
• Ensure correct reconciliation of funds at end of each shift; report discrepancies.
• Handle reception administrative duties (profiles, registrations, emails, faxes).
• Adhere to Peninsula New York guest service standards.
• Address guest feedback and complaints promptly, involving Manager on Duty as needed.

Skills

Excellent guest service

Communication skills

Cash handling

Flexibility

Fluent English

Education

Bachelor's Degree in Hospitality or related field

Job description

Job Description The Front Desk Agent is responsible for elevating the guest experience, following all hotel policies and procedures, and executing the standards of the hotel. Responsible for settling guest accounts in a manner that is consistent with the standards and policies of The Peninsula Hotel.

Key Accountabilities

• Providing world class and personalized service to all guests by providing a warm and friendly welcome to all guests checking in and throughout their stay.
• Responsible for greeting and registering guests, assigning rooms, escorting guest to rooms and arranging for check-out in accordance with hotel procedures, while meeting guest expectations.
• Provide general information and assistance to guests to ensure needs and requests are consistently met.
• Escort guest to rooms, providing a hotel overview / orientation and arrange for check out in accordance with hotel procedure.
• Ensure correct reconciliation of funds at the end of each shift reporting any discrepancies to Manager on duty as soon as possible.
• All reception administrative duties such as updating client profiles, filing registration cards, emails, and monitoring of faxes.
• Adhere to all Peninsula New York guest service standards.
• Deal with client feedback and complaints professionally and quickly, involve Manager on Duty as appropriate.

General Requirements

• A Bachelor's Degree in Hotel Management, Hospitality, Business Administration, or a related field is preferred.
• At least one year of previous hotel experience, preferably in the luxury market.
• Must possess excellent interpersonal communication and organizational skills, be able to work well under pressure with a variety of people, handle multiple tasks simultaneously, and understand and work well with cash and basic accounting principles.
• Must possess an aptitude for guest service and have a cheerful, positive attitude.
• Must be fluent in English, and fluency in at least one foreign language is preferred.
• Must be fully flexible with your schedule.

To be considered for the position, you must have work authorization in the United States. The salary for this position is $34.00 US dollars per hour.