Front Desk Agent

The Crescent Hotels Group; New Haven (CT); On-site; USD 21,000 - 30,000; Full time

Job summary

The Crescent Hotels Group in New Haven is seeking a Front Desk Agent to welcome guests and ensure smooth check-in/check-out. You will input guest details into a computer system, confirm room rates, and assist with local information and outlets.

The ideal candidate shows strong English communication, a professional appearance, and a team-oriented mindset, ready to support colleagues during busy periods and emergencies.

Qualifications

• Must be able to communicate in English clearly and warmly.
• Greet guests promptly with a genuine welcome and maintain a professional appearance.
• Input guest information accurately and handle payments using a computer system.
• Coordinate with other hotel departments to ensure guest satisfaction.

Responsibilities

• Greet guests and provide a genuine welcome.
• Register guests and confirm room rate and guest details.
• Answer questions about local attractions and hotel outlets.
• Process payments and balance accounts at checkout.
• Coordinate with Housekeeping, Engineering and Food & Beverage as needed.

Skills

Customer service

Communication

Team player

Professional appearance

English fluency

Tools

POS system

Hotel PMS/Reservation software

Job description

Description

POSITION OVERVIEW:

As a Front Desk Agent, you would greet and serve the guest in a courteous and timely manner, resulting in the highest levels of guest satisfaction.

HERE'S WHAT YOU WILL BE DOING:

Greet all guests immediately with a friendly and genuine welcome.

Use a positive and clear speaking voice, listen to and understand requests, respond with appropriate action and provide accurate information such as outlet hours and local attractions.

Complete the registration process by inputting and retrieving information from a computer system, confirming pertinent information including number of guests and room rate.

Make appropriate selection of rooms based on guest needs. Code electronic keys and Non-verbally confirm the room number and rate. Provide welcome folders containing room keys, certificates, coupons and refreshment center keys as appropriate.

Verify and imprint credit cards for authorization using electronic acceptance methods. Handle cash, make change and balance an assigned house bank. Accept and record vouchers, travelers checks, and other forms of payment. Convert foreign currency at current posted rates. Post charges to guest rooms and house accounts using the computer.

Promptly answer the telephone using positive and clear communication. Input messages into the computer. Retrieve messages and communicate the content to the guest. Retrieve mail, small packages and facsimiles for guests as requested.

Close guest accounts at time of check out and ascertain satisfaction. In the event of dissatisfaction, negotiate compromise, which may include authorizing revenue allowances.

Field guest complaints, conducting thorough research to develop the most effective solutions and negotiate results. Listen and extend assistance in order to resolve problems such as price conflicts, insufficient heating or air conditioning, etc. Remain calm and alert especially during emergency situations and heavy hotel activity. Plan and implement detailed steps by using experienced judgment and discretion.

Coordinate with Housekeeping, Engineering and Food and Beverage departments to ensure guest satisfaction throughout the entire stay cycle of a guest.

Comply with attendance rules and be available to work on a regular scheduled basis.

DOES IT SOUND LIKE YOU?

Must have the ability to communicate in English.

Self-starting personality with an even disposition.

Maintain a professional appearance and manner at all times.

Can communicate well with guests.

Must be willing to “pitch-in” and help co- workers with their job duties and be a team player.

At Crescent Hotels & Resorts we strive to create a great place to work where associates at all levels of our organization are respected for their differences, just like the guests and owners we serve. That’s why we are dedicated to creating an environment that facilitates open and honest conversations about race, equity, diversity, and inclusion. By examining our own beliefs and behaviors, we can create change through training, recruiting, and promoting diverse talent to strengthen our culture.

Equal Opportunity Employer/Protected Veterans/Individuals with Disabilities

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