Front Desk Agent

HSH Group / The Peninsula Hong Kong; New York (NY); On-site; USD 10,000 - 60,000; Full time

Job summary

A leading luxury hotel is seeking a Front Desk Agent to enhance guest experiences with outstanding service. The successful candidate will manage check-ins, handle complaints, and provide essential information to guests while ensuring adherence to hotel standards. This role requires strong communication skills and a positive attitude, with a background in hospitality preferred.

Qualifications

• One year of previous hotel experience in luxury preferred.
• Must be fluent in English; additional languages preferred.
• Must possess scheduling flexibility.

Responsibilities

• Provide personalized service to guests, handling check-ins and guest inquiries.
• Manage financial transactions and maintain client profiles.
• Handle guest feedback professionally and quickly.

Skills

Interpersonal communication

Organizational skills

Guest service skills

Education

Bachelor’s Degree in Hotel Management or Hospitality

Job description

The Front Desk Agent is responsible for elevating the guest experience, following all hotel policies and procedures, and executing the standards of the hotel. Responsible for settling guest accounts in a manner that is consistent with the standards and policies of The Peninsula Hotel.

Key Accountabilities:

• Providing world class andpersonalizedservice to all guests by providing a warm and friendly welcome to all guests checking in and throughout their stay.
• Responsible for greeting and registering guests, assigning rooms, escorting guest to rooms and arranging for check-out in accordance with hotel procedures, while meeting guest expectations.
• Provide general information and assistance to guests to ensure needs and requests are consistently met.
• Escort guest to rooms, providing a hotel overview / orientation and arrange for check out in accordance with hotel procedure.
• Ensure correct reconciliation of funds at the end of each shift reporting any discrepancies to Manager on duty as soon as possible.
• All reception administrative duties such as updating client profiles, filing registration cards, emails, and monitoring of faxes.
• Adhere to all Peninsula New York guest service standards.
• Deal with client feedback and complaints professionally and quickly, involve Manager on Duty as appropriate.

General Requirements:

• A Bachelor’s Degree in Hotel Management, Hospitality, Business Administration, or a related field is preferred.
• At least one year of previous hotel experience, preferably in the luxury market.
• Must possess excellent interpersonal communication and organizational skills, be able to work well under pressure with a variety of people, handle multiple tasks simultaneously, and understand and work well with cash and basic accounting principles.
• Must possess anaptitude for guest service and have a cheerful, positive attitude.
• Must be fluent in English, and fluency in at least one foreign language is preferred.
• Must be fully flexible with your schedule.

We are delighted to receive your resume for further consideration. To be considered for the position, you must have work authorization in the United States. The salary for this position is $33.00 US dollars per hour.