Front Desk Agent

Highgate; New York (NY); On-site; USD 35,000 - 50,000; Full time

Job summary

A leading hotel seeks a dedicated Front Office Agent to provide exceptional service to guests during check-in, stay, and checkout. This role involves handling inquiries, managing reservations, and ensuring a welcoming environment. Ideal candidates will possess strong customer service skills, a high school diploma, and the ability to multitask effectively.

Qualifications

• High School diploma required; college coursework helpful.
• Experience in a hotel preferred.
• Effective communication skills with guests.

Responsibilities

• Provide courteous service to all guests during their stay.
• Handle check-ins and check-outs efficiently.
• Answer guest inquiries about services and promotions.

Skills

Customer service

Communication

Multitasking

Education

High School diploma or equivalent

College coursework in related field

Tools

Computer experience

Job description

Position: Front Office Agent

Overview

The Front Office Agent is responsible for providing attentive, courteous, and efficient service to all guests during check-in, throughout their stay, and at checkout, while maximizing room revenue and occupancy.

Responsibilities

1. Answer inquiries from guests regarding restaurants, transportation, entertainment, etc.
2. Follow all cash handling and credit policies.
3. Be aware of all rates, packages, and special promotions as listed in the Red Book.
4. Be familiar with all in-house groups.
5. Be aware of closed out and restricted dates.
6. Obtain all necessary information when taking room reservations and follow the rate-quoting scenario.
7. Be familiar with hospitality terminology.
8. Have knowledge of emergency procedures and assist as needed.
9. Handle check-ins and checkouts in a friendly, efficient, and courteous manner.
10. Use proper two-way radio etiquette at all times when communicating with other employees.
11. Operate all relevant aspects of the Front Desk computer system.
12. Perform tasks on the shift checklist in a timely manner.
13. Complete a bucket check, room rate verification report, and housekeeping report.
14. Balance and prepare paperwork for shift closing according to hotel standards.
15. Maintain and promote promotions and guest programs.
16. Keep a clean work area.
17. Assist guests with safe deposit boxes.

Qualifications

1. High School diploma or equivalent required; college coursework in related field helpful.
2. Experience in a hotel or related field preferred.
3. Computer experience required.
4. Customer service experience preferred.
5. Maintain a warm and friendly demeanor at all times.
6. Effective verbal and written communication skills with employees and guests.
7. Ability to multitask and prioritize tasks to meet deadlines.
8. Maintain regular attendance and high standards of personal appearance and grooming.
9. Comply with hotel standards and regulations for safe and efficient operations.
10. Ability to handle problems proactively and maintain confidentiality.
11. Cross-train in other hotel-related areas.
12. Show initiative and anticipate guest or operational needs.
13. Perform other duties as assigned by management.