Front Desk Agent

Accor Hotels; New York (NY); On-site; USD 35,000 - 50,000; Full time

Job summary

A prestigious hotel in New York is seeking an enthusiastic Front Desk Agent to create exceptional guest experiences. Responsibilities include greeting guests, processing payments, and maintaining guest records. Ideal candidates have strong communication skills and relevant experience in a hospitality setting.

Qualifications

• At least 1 year of experience in a Guest Services role, preferably in hotels.
• Fluency in English; additional languages are a plus.
• Detailed-oriented with ability to multitask.

Responsibilities

• Greet and welcome guests, ensuring a professional first impression.
• Perform efficient check-in and check-out procedures.
• Handle guest inquiries and requests promptly and courteously.

Skills

Customer Service

Communication

Interpersonal Skills

Problem-solving

Education

Associate's or Bachelor's degree

Tools

Microsoft Office

Opera

Job description

Company Description

El Mondrian Condesa, con un diseño fascinante y una gastronomía deliciosa, representa la energía de Ciudad de México, un crisol de culturas. El hotel, con una ubicación perfecta entre dos barrios fascinantes, le hará viajar a un cuento de hadas cultural moderno. Las 183 habitaciones y suites, con luz natural, cuentan con un alegre mural de Ara Starck y presentan una decoración moderna y relajante. El Mondrian Condesa también tiene cuatro restaurantes y bares adorados por la comunidad local.

Job Description

We are seeking an enthusiastic and customer-focused Front Desk Agent to join our team in Mexico City, Mexico. As the first point of contact for our guests, you will play a crucial role in creating exceptional experiences and ensuring smooth operations at our hotel's front desk.

• Greet and welcome guests, providing a warm and professional first impression
• Perform efficient check-in and check-out procedures, including room assignments and key card issuance
• Handle guest inquiries, requests, and complaints promptly and courteously
• Process payments accurately, including cash, credit cards, and other forms of payment
• Upsell hotel services and amenities to maximize revenue and enhance guest experiences
• Maintain accurate guest records and reservations using the hotel's property management system
• Collaborate with other departments to ensure guest needs are met and issues are resolved
• Provide information about hotel facilities, local attractions, and transportation options
• Assist with concierge services, such as making restaurant reservations or arranging transportation
• Ensure the front desk area is clean, organized, and well-stocked with necessary supplies
• Adhere to all hotel policies, procedures, and safety guidelines
• Participate in ongoing training and development programs to enhance job skills and knowledge

Qualifications

• At least 1 year of progressive experience in a Guest Services role, preferably in a hotel setting
• Associate's or Bachelor's degree in business, management, hospitality, or related field; or equivalent of 3 years relevant work experience
• Proficiency in Microsoft Office suite (Word, Excel, PowerPoint, and Outlook)
• Experience with Opera property management system is preferred
• Strong communication and interpersonal skills, with the ability to interact professionally with guests and team members
• Excellent customer service skills with a friendly and enthusiastic demeanor
• Detail-oriented with the ability to multitask and work efficiently in a fast-paced environment
• Problem-solving skills and the ability to make decisions under pressure
• Basic math skills for handling financial transactions and reconciling accounts
• Flexibility to work various shifts, including evenings, weekends, and holidays
• Ability to stand for extended periods and occasionally lift up to 20 pounds
• Fluency in English; additional language skills are a plus
• Knowledge of the hospitality industry and local area attractions is beneficial