Front Desk Agent

Hotel Saint Vincent; New Orleans (LA); On-site; USD 30,000 - 40,000; Full time

Benefits offered by this job

Health Insurance

Dental Insurance

Vision Insurance

Life Insurance

Holiday pay

Paid Time Off

Employee discounts

Job summary

Hotel Saint Vincent in New Orleans is seeking dedicated personnel to greet and register guests, ensuring prompt service and resolving any challenges during their stay. Ideal candidates will possess strong customer service skills and be able to manage cash transactions accurately.

This role also involves physical tasks, including the ability to lift luggage and remain calm during peak times. Benefits include health and dental insurance, paid time off, and employee discounts.

Qualifications

• Ability to understand and follow written and/or verbal instructions.
• Ability to effectively deal with internal and external customers.
• Ability to perform tasks requiring bending, stooping, kneeling, and walking significant distances.

Responsibilities

• Greet and register guests, providing prompt and courteous service.
• Resolve guest challenges throughout their stay.
• Accurately process all cash and credit card transactions.

Skills

Customer Service

Ability to lift packages up to 10 lbs

Patience and diplomacy

Job description

Job Details
Location: Hotel Saint Vincent Nola – New Orleans, LA 70130
Travel Percentage: None
Shift: Any
Category: Hospitality – Hotel

About Hotel Saint Vincent

Located in a landmark 1861 building in the Lower Garden District of New Orleans, Hotel Saint Vincent is a 75‑room hotel from Austin‑based hospitality group McGuire Moorman Lambert Hospitality, founded in 2021 by industry veterans Larry McGuire, Tom Moorman, and Liz Lambert. The red‑brick Beaux Arts‑era style building was originally founded as The Saint Vincent’s Infant Asylum by Irish immigrant Margaret Haughery, a bakery owner and philanthropist celebrated for her humanitarian services in New Orleans. The hotel honors the property’s storied past and Margaret’s legacy through a highly considered restoration that incorporates an elegant, modern design complementary to the historic character.

Benefits

• Dental Insurance
• Health Insurance
• Life Insurance
• Vision Insurance
• Holiday pay after 90 days of employment
• PTO
• Employee discounts at our restaurants

Essential Job Functions

• Greets and registers guests, providing prompt and courteous service.
• Resolves guest challenges throughout their stay.
• Upgrades guests and promotes hotel services, amenities, and F&B outlets.
• Completes the registration process by inputting and retrieving information from the computer system, confirming pertinent information including the number of guests and room rates.
• Non‑verbally confirms the room number and rate.
• Provides additional information to guests, gives directions to the guest room, and offers assistance during their stay.
• Properly accounts for services provided by the hotel.
• Assists guests with check‑out payments or charges.
• Registers guests, issues room keys, and provides information on hotel services and room location.
• Answers phones promptly and courteously.
• Accurately processes all cash and credit card transactions by established procedures, including posting all charges, completing cashier and other reports, preparing deposits, and counting/securing assigned bank.
• Maintains cash security, credit card transactions, and guest information.
• Up‑sell rooms where possible to maximize revenue.
• Performs other duties as assigned.

Supportive Functions

• Assists with the Bike Rental Program.
• Remains calm and alert, especially during emergency and heavy hotel activity, and resolves complications such as credit issues/billing/folios.
• Answers the Bell desk phone and provides information as needed.
• Performs “concierge‑like” duties for guests.

Qualifications

• Ability to understand and follow written and/or verbal instructions.
• Ability to effectively deal with internal and external customers, some of whom may require high levels of patience, tact, and diplomacy to defuse anger and collect accurate information.
• Ability to grasp, lift, and/or carry or otherwise move packages, boxes, and luggage up to 10 lbs continuously throughout the shift.
• Ability to stand, walk, and/or sit and continuously perform essential job functions.
• Ability to perform tasks requiring bending, stooping, kneeling, and walking significant distances on property.
• Ability to work swing shifts, AM/PM/Overnight.