Front Desk Agent

Highgate; Nashville (TN); On-site; USD 10,000 - 60,000; Full time

Job summary

A leading company in hospitality management is seeking team members for The Joseph Hotel in Nashville. Candidates will provide exceptional service, ensuring guests have memorable experiences while engaging in various front desk tasks and maintaining professionalism. This role includes benefits such as medical insurance, paid time off, and discounted accommodations.

Benefits

Medical/Dental/Vision insurance

Company-paid Life insurance

401K plan

Paid Time Off

Free Meals during shifts

Discounted room benefits

Free parking

Qualifications

• Dependable, proactive, and able to anticipate guests’ needs.
• Enjoys staying busy and takes pride in appearance.

Responsibilities

• Warmly welcomes guests and acts as an ambassador.
• Handles check-ins, check-outs, and engages with guests.
• Answers calls, takes orders, and ensures guest satisfaction.

Skills

Dependability

Proactivity

Professional appearance

Job description

Compensation: Hourly

Location: The Joseph Hotel - Nashville

Overview

Highgate is a premier real estate investment and hospitality management company recognized as an industry innovator. It is a dominant player in U.S. gateway markets including New York, Boston, Miami, San Francisco, and Honolulu, with an expanding presence in Europe, Latin America, and the Caribbean. Highgate’s portfolio exceeds $20B in assets and generates over $5B in revenues. The company offers guidance throughout all stages of the hospitality property cycle, develops bespoke hotel brands, and utilizes industry-leading revenue management tools to optimize performance and asset value. Highgate’s leadership team comprises experienced hotel management professionals, making it a trusted partner for top ownership groups and hotel brands. The company has offices in London, New York, Dallas, and Seattle.

Location

The Joseph Hotel - Nashville

Overview

The Joseph, a Luxury Collection Hotel in Nashville, redefines the hotel experience by blending modern design with Nashville’s rich maker-culture, artisans, chefs, and musicians. The hotel features 297 rooms and suites, 22,000 sq ft of event space, and a diverse art program showcasing local Tennessee artists and renowned collections. The hotel aims to provide guests with exceptional service and memorable experiences, from the front door to the rooftop.

Why You’re Here

You are passionate about making a difference—providing exceptional service and ensuring guests have memorable experiences. Your motivation is driven by passion, pride, and a desire to deliver the best for every guest.

Benefits

• Medical/Dental/Vision insurance
• Company-paid Life insurance
• 401K plan
• Paid Time Off
• Free Meals during shifts
• Discounted room benefits
• Free parking

Responsibilities

You warmly welcome guests, act as an ambassador for the hotel, and ensure their needs are met promptly. Your daily tasks include check-ins, check-outs, answering calls, taking orders, and engaging in conversations.

Qualifications

You are dependable, proactive, and anticipate guests’ needs before they ask. You enjoy staying busy, even during slower times, and take pride in your appearance and professionalism in an upscale environment.