Holston House Nashville - Front Desk Agent

Aimbridge Hospitality; Nashville (TN); On-site; USD 30,000 - 40,000; Full time

Job summary

Aimbridge Hospitality is seeking a Front Desk Agent to enhance guest experiences at Holston House Nashville. This entry-level role involves providing exceptional customer service, managing guest interactions, and ensuring smooth front desk operations. Ideal candidates will have strong communication skills and a high school diploma, with hotel experience preferred. Join our team and enjoy a competitive benefits package including medical coverage and paid time off.

Benefits

Daily Pay

Medical, Dental, and Vision Coverage

Short-Term and Long-Term Disability Income

Term Life and AD&D Insurance

Paid Time Off

Employee Assistance Program

401k Retirement Plan

Qualifications

• Experience in a hotel or related field preferred.
• Strong verbal and written communication skills.
• Ability to manage multiple tasks efficiently.

Responsibilities

• Provide outstanding service to guests.
• Handle reservations, check-ins, and check-outs.
• Resolve guest concerns quickly and accurately.

Skills

Customer Service Excellence

Communication

Problem-Solving

Multitasking Ability

Financial Skills

Education

High school diploma or equivalent

Tools

Hotel management software

Microsoft Office suite

Job description

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About Us

The Front Desk Agent is the shining star of our guest experience, mastering the art of customer service and communication to create a seamless and inviting stay for all our guests. This pivotal role not only manages guest interactions but also keeps the front desk running smoothly.

Join Our Team as a Front Desk Agent!

Key Skills/Responsibilities

• Customer Service Excellence: Provide outstanding service to guests, maintaining a friendly and warm demeanor at all times. Proven ability to deliver exceptional guest service and enhance guest satisfaction.
• Communication: Effectively convey information and ideas, and address guest inquiries and issues promptly. Strong verbal and written communication skills for interacting with guests and team members.
• Problem-Solving: Evaluate and select among alternative courses of action quickly and accurately to resolve guest concerns.
• Multitasking Ability: Manage multiple tasks efficiently, including handling reservations, check-ins, and check-outs.
• Financial Skills: Work with and understand financial information, performing basic arithmetic functions as needed.

Education & Experience

• High school diploma or equivalent; experience in a hotel or related field preferred.
• Familiarity with hotel management software and Microsoft Office suite.

Benefits

After an initial waiting period, full-time hires are eligible for a competitive benefits package, including:

• Now offering Daily Pay! Ask your Recruiter for more details
• Medical, Dental, and Vision Coverage
• Short-Term and Long-Term Disability Income
• Term Life and AD&D Insurance
• Paid Time Off
• Employee Assistance Program
• 401k Retirement Plan

Property Information

N/A

Seniority level

Entry level

Employment type

Full-time

Job function

• Management and Manufacturing
• Hospitality

Industries

Hospitality