Front Desk Agent

Highgate; Myrtle Beach (SC); On-site; USD 10,000 - 60,000; Full time

Job summary

A leading hospitality company is seeking a Front Office Agent for their Myrtle Beach location. The role involves providing excellent service to guests during check-in and checkout while managing reservations and addressing inquiries. Successful candidates will show strong customer service skills and a friendly demeanor. Join the team at Highgate to enhance your hospitality career!

Qualifications

• Experience in hotel or related field preferred.
• Effective verbal and written communication skills.
• Maintain a warm and friendly demeanor.

Responsibilities

• Handle check-ins and checkouts in a friendly, efficient manner.
• Answer inquiries from guests regarding restaurants and transportation.
• Maintain and promote promotions and guest programs.

Skills

Customer service

Communication

Multitasking

Education

High School diploma or equivalent

College coursework in a related field

Tools

Computer experience

Job description

Compensation Type: Hourly

About Highgate Hotels

Highgate is a premier real estate investment and hospitality management company, widely recognized as an industry innovator. It is a dominant player in U.S. gateway markets including New York, Boston, Miami, San Francisco, and Honolulu, with a growing presence in Europe, Latin America, and the Caribbean. The company's portfolio exceeds $20 billion in assets and generates over $5 billion in revenue. Highgate offers expert guidance throughout all stages of the hospitality property cycle, from planning and development to recapitalization or disposition. They also develop bespoke hotel brands and utilize industry-leading proprietary revenue management tools to optimize performance and asset value. The company is led by experienced hotel management professionals and maintains offices in London, New York, Dallas, and Seattle.

Location

La Quinta Myrtle Beach - 48th Avenue

4709 North Kings Hwy, Myrtle Beach, SC 29577

Overview

The Front Office Agent is responsible for providing attentive, courteous, and efficient service to all guests during check-in, throughout their stay, and at checkout, while maximizing room revenue and occupancy.

Responsibilities

1. Answer inquiries from guests regarding restaurants, transportation, entertainment, etc.
2. Follow all cash handling and credit policies.
3. Be aware of all rates, packages, and special promotions as listed in the Red Book.
4. Be familiar with all in-house groups.
5. Be aware of closed out and restricted dates.
6. Obtain all necessary information when taking room reservations and follow the rate-quoting scenario.
7. Be familiar with hospitality terminology.
8. Have knowledge of emergency procedures and assist as needed.
9. Handle check-ins and checkouts in a friendly, efficient, and courteous manner.
10. Use proper two-way radio etiquette when communicating with other employees.
11. Operate all relevant aspects of the Front Desk computer system.
12. Complete all tasks on the shift checklist promptly and efficiently.
13. Complete a bucket check, room rate verification report, and housekeeping report.
14. Balance and prepare paperwork for shift closing according to hotel standards.
15. Maintain and promote promotions and guest programs.
16. Keep a clean work area.
17. Assist guests with safe deposit boxes.

Qualifications

1. College coursework in a related field is helpful.
2. Experience in a hotel or related field preferred.
3. High School diploma or equivalent required.
4. Computer experience required.
5. Customer service experience preferred.
6. Maintain a warm and friendly demeanor at all times.
7. Effective verbal and written communication skills with all levels of staff and guests.
8. Ability to listen, understand, and clarify concerns.
9. Ability to multitask and prioritize tasks to meet deadlines.
10. Approach all interactions with attentiveness, friendliness, and professionalism.
11. Maintain regular attendance per hotel standards.
12. Maintain high standards of personal appearance and grooming, including proper uniform and nametag.
13. Comply with hotel standards and regulations for safe and efficient operations.
14. Identify and help implement solutions to productivity and problem areas.
15. Handle problems proactively, including anticipating and solving issues.
16. Understand and apply complex information from various sources.
17. Cross-train in other hotel-related areas.
18. Maintain confidentiality of information.
19. Show initiative by anticipating guest and operational needs.
20. Perform other duties as assigned by management.