Front Desk Agent

Yardley Hospitality Holdings LLC; Morrisville (Bucks County); On-site; USD 10,000 - 60,000; Full time

Job summary

Join a dynamic team as a Front Desk Agent at a leading hospitality firm. This role is essential in ensuring guests have a seamless experience from check-in to check-out. You will be the face of the hotel, providing exceptional customer service, resolving inquiries, and managing reservations. If you thrive in a fast-paced environment and enjoy helping others, this opportunity is perfect for you. An established player in the hospitality industry offers a supportive and engaging atmosphere where your contributions directly impact guest satisfaction. Embrace the chance to grow your career in a welcoming environment that values your skills and dedication.

Qualifications

• 1+ year of hotel experience preferred.
• Strong customer service and communication skills are essential.

Responsibilities

• Handle guest check-ins/check-outs efficiently and courteously.
• Resolve customer complaints and assist with inquiries.

Skills

Customer Service

Problem Solving

Cash Handling

Communication

Hotel Operations

Education

High School Diploma

Job description

Job description

JOB TITLE: Front Desk Agent

REPORTS TO: Front Desk Supervisor

EXEMPT STATUS: Non-exempt

BASIC PURPOSE: Check-in and check-out guests and respond to inquiries and problems in an efficient, courteous and professional manner to achieve maximum customer satisfaction while complying with all SOPs and LSOPs.

ESSENTIAL FUNCTIONS:

1. Handle guest registration and room assignments, accommodating special requests whenever possible. (10%)
2. Pre-register, block reservations and take same day reservations and when necessary future reservations following hotel rate structures, discounts, and sell strategies. (10%)
3. Handle guest check-ins/check-outs in accordance with hotel credit/cash handling policies in an efficient and friendly manner. (50%)
4. Resolve customer complaints; assist customers in all inquiries in connection with hotel services, in-house events, directions, local attractions, check cashing, safety boxes, etc. (15%)
5. Cancel room reservations according to procedure. (5%)
6. Treat customers in a professional and courteous manner according to procedures. (5%)

NON-ESSENTIAL FUNCTIONS: (5%)

1. Inventory guest room keys according to policy and request re-keying as necessary.
2. Assist with responsibilities and duties in the absence or heavy volume in the department.

Job Types: Full-time, Part-time

Pay: $15.05 - $17.00 per hour

Schedule:

• 10 hour shift
• 4 hour shift
• 8 hour shift
• Day shift
• Evenings as needed
• Evening shift
• Holidays
• Morning shift
• Night shift
• Weekends as needed

Experience:

Hotel experience: 1 year (Preferred)

Ability to Commute:

Yardley, PA 19067 (Required)

Work Location: In person