Front Desk Agent - Part Time (AM)

InterContinental Hotels Group; Atlanta (GA); On-site; USD 31,000 - 39,000; Full time

Job summary

InterContinental Hotels Group is seeking a Front Desk Agent in Atlanta to provide a warm welcome, process guest transactions, and deliver a seamless stay from check-in to check-out. You will assist guests with local knowledge, preferences, and inquiries to ensure a memorable experience.

Ideal candidates have strong communication, problem-solving skills, and flexibility to work nights, weekends, and holidays. A high school diploma is required; hospitality experience is a plus.

Qualifications

• Clear communication with guests and colleagues.
• Strong problem-solving to turn issues into memorable experiences.
• Fluency in the local language is preferred but not essential.
• Basic math, reading, writing, and computer skills required.
• Flexibility to work night, weekend, and holiday shifts.
• A high school diploma is required; a college/university degree is a bonus.
• 1 year in front desk or guest service experience is preferred.
• Ability to lift/push/pull up to 50 lbs (23 kg) as needed.

Responsibilities

• Greet guests warmly and start their memorable experience.
• Acknowledge IHG Rewards Club members and returning guests.
• Take and manage guest bookings, upsell opportunities, and share stay improvements.
• Handle cash and card transactions accurately.
• Check guests in and out, issue room keys, and manage safety deposits.
• Record guest preferences and respond to messages and requests.

Skills

Communication skills

Problem-solving

Fluency in local language

Literate and tech-savvy

Flexible scheduling

High school diploma

Education

High school diploma

College/university degree (bonus)

Job description

Role Purpose

The moment a guest steps into one of our hotels, they walk into a genuinely memorable experience. As a Front Desk Agent, you’ll not only be the person they rely on to handle transactions, offer local insights and anticipate every detail of a friction‑free experience. You’ll also create the warm atmosphere that makes our guests feel at home in any location.

Key Accountabilities

• Be the warm welcome that kicks off a memorable guest experience.
• Acknowledge IHG Rewards Club members and returning guests, in person or on the phone
• Take and manage guest bookings, up-selling opportunities and telling them about ways to improve their stay.
• Handle cash and credit transactions.
• Start every stay right by swiftly checking guests in and out - take IDs, hand out room keys, and control and release safety deposit boxes.
• Stay one step ahead of guests’ needs – record and act on their preferences, and handle their messages, requests, questions and concerns.
• Be a trusted contact for all guests. Help them with anything from bill issues to local knowledge, and loop in management when necessary.
• Stay safe all the time. Following our safety procedures, you’ll report all incidents and wear any protective gear needed.
• Take pride in your appearance and place as a brand ambassador.
• Always know what events and activities are on the day’s schedule.
• Jump into other ad-hoc duties when your colleagues need your help.

Key Skills & Experiences

• Communication skills - guests will need to come to you with concerns as well as compliments, so you’ll be easy to talk to.
• Your problem-solving skills will turn issues into opportunities so every guest leaves with great memories.
• Fluency in the local language - extra language skills would be great, but not essential.
• Literate and tech-savvy - you’ll need a good grasp of reading, writing, basic maths and computers
• Flexibility - night, weekend and holiday shifts are all part of the job.
• You’ll have a high school diploma or qualification. A college or university degree would be a bonus, but not essential.
• Experience - ideally you’ll have spent at least one year in a front desk or guest service position.
• Strength - sometimes you’ll need to lift, push and pull big objects up to 50lbs (23 kg). This can involve bending and kneeling.