Front Desk Agent

MARCUS HOTELS INC; Minneapolis (MN); On-site; USD 60,000 - 80,000; Full time

Job summary

An established industry player in the hospitality sector is seeking dedicated individuals to join their team at a premier hotel in downtown Minneapolis. This role offers the chance to provide exceptional service to guests while working in a dynamic environment. You'll be responsible for checking guests in and out, managing inquiries, and ensuring a welcoming atmosphere. With a focus on employee growth and satisfaction, this position provides ample opportunities for career advancement and personal development. Join a team that prides itself on creating extraordinary experiences for both guests and staff alike.

Benefits

Free Meals

Room Discounts

Discounts at Restaurants and Spas

Two for One Movie Coupons

Career Growth Opportunities

Early Wage Access

Paid Time Off

Employee Assistance Program

401k with Employer Match

Qualifications

• Ability to effectively communicate in English, both verbally and in writing.
• Experience in customer service and conflict resolution.

Responsibilities

• Check guests in and out, ensuring a smooth experience.
• Handle guest inquiries and resolve complaints professionally.
• Maintain cleanliness and sanitation in the front office.

Skills

Customer Service

Communication Skills

Conflict Resolution

Cash Handling

Attention to Detail

Education

High School Diploma or Equivalent

Tools

Computer Systems

Job description

Located in the vibrant heart of downtown Minneapolis' entertainment district, The Lofton Hotel offers an upscale experience with a perfect blend of modern amenities and exceptional service. You will have the opportunity for a rewarding career working with Minnesota’s first Hilton Tapestry Collection hotel, with hospitality professionals who together make the hotel one of the top ranked in Minneapolis. Our priority is providing our guests and team members with exceptional experiences every day.

Compensation: $18.45/HR

What will you be doing?

1. Check guest in and out of room.
2. Input and retrieve information routinely from computer systems. Make appropriate selection of rooms based on guests' needs.
3. Promptly answering telephone in professional and clear manner. Input all information into computers to communicate guest requests and complaints.
4. Effectively deal with internal and external customers, some of whom will require high levels of patience, tact, and diplomacy to defuse anger, collect accurate information and resolve conflicts.
5. Answer guest questions regarding area or hotel, outlet information and services.
6. Greet and welcome guest as they arrive to the hotel.
7. Cash handling accuracy including responsibility for House Bank.
8. Maintain cleanliness, sanitation, and personal hygiene.

What do you bring to the role?

1. Ability to stand and move throughout the front office and continuously perform essential job functions.
2. Ability to read, listen, and communicate effectively in English, both verbally and in writing.
3. Ability to access and accurately input information using a moderately complex computer system.
4. Hearing and visual ability to observe and detect signs of emergency situations.
5. High school diploma or equivalent required.

What’s in it for you?

1. A free, well-balanced meal every shift
2. Room discounts at Marcus Hotels & Resorts
3. Discounts at Marcus Hotels & Resorts restaurants, cafes, lounges, golfing, skiing, and spa
4. “Two for one” movie theater coupons at Marcus Theatres
5. Ability to grow your career and transfer from one property to another
6. Early wage access
7. Paid time off
8. Employee assistance program offer, and 401k with employer match
9. And more!

About Us:

A division of The Marcus Corporation, Marcus Hotels & Resorts has a rich 60-year history of operational and service excellence. We are “People Pleasing People” who strive daily to create extraordinary experiences for guests and associates alike. Focused on expanding our U.S.-based portfolio of 16 hotels and resorts, our properties are known for their unique character and style.

The Lofton Hotel is an equal opportunity employer.