Front Desk Agent Part Time

MCR Hotels; Minneapolis (MN); On-site; USD 60,000 - 80,000; Part time

Job summary

A leading company in the hospitality sector is seeking a Part Time Front Desk Agent for their Hilton Garden Inn Minneapolis University Area. The role focuses on providing exceptional guest service and managing administrative tasks at the front desk. Responsibilities include handling guest inquiries, maintaining communication with colleagues, and ensuring guest satisfaction. Ideal candidates will possess strong problem-solving and communication skills, along with a positive attitude and willingness to learn. The position offers various perks including hotel discounts and career growth opportunities.

Benefits

Hotel Discounts

Weekly Pay

Paid Time Off

Retirement Options

Referral Bonuses

Career Growth Opportunities

Health, Dental, Vision Insurance

Qualifications

• Positive attitude and willingness to learn.
• Ability to work under stress and high-pressure situations.
• Basic English verbal and written communication skills.

Responsibilities

• Providing attentive, courteous, and efficient service to all guests.
• Completing check-in and check-out processes accurately.
• Documenting guest requests and notifying relevant departments.

Skills

Problem-solving

Communication

Multitasking

Attention to Detail

Tools

Windows OS

Spreadsheets

Word Processing

Job description

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Job Description

The Hilton Garden Inn Minneapolis University Area Hotel is seeking a Part Time Front Desk Agent. The role involves providing a positive guest experience and managing customer-facing administrative tasks.

Essential Functions

1. Providing attentive, courteous, and efficient service to all guests, maximizing room revenue and occupancy.
2. Operating the telephone switchboard properly.
3. Answering guest inquiries about hotel services, facilities, and hours.
4. Maintaining good communication and teamwork with colleagues and other departments.
5. Responding promptly and professionally to guest requests.
6. Maintaining confidentiality and security of guest and hotel information.
7. Documenting guest requests, complaints, or problems and notifying relevant departments for resolution, following up to ensure guest satisfaction.
8. Being aware of rates, packages, and promotions.
9. Familiarity with all in-house groups and high-demand dates.
10. Taking reservation information and following rate quoting procedures.
11. Knowledge of the front desk computer system.
12. Handling packages, mail, and messages.
13. Sharing knowledge of property amenities, events, and local attractions.
14. Completing check-in and check-out processes accurately.
15. Using creative reasoning and brand standards to address guest concerns and ensure satisfaction.
16. Restocking front desk supplies as needed.
17. Following checklists and performing other duties as assigned.

Minimum Qualifications

1. Positive attitude and willingness to learn.
2. Ability to multitask and be detail-oriented.
3. Problem-solving skills for internal and external customers.
4. Basic English verbal and written communication skills.
5. Ability to work under stress and high-pressure situations.
6. Basic math skills.
7. Ability to obtain alcohol awareness certification as required.
8. Willingness to work varied schedules including evenings, nights, weekends, and holidays.
9. Proficiency in Windows OS, approved spreadsheets, and word processing.
10. Clear communication skills.
11. Desire to serve all guests.
12. Legal age to serve alcohol (at certain properties).

Preferred Qualifications

1. Experience in hospitality or related fields.
2. Brand knowledge and experience.

About MCR Hotels

MCR is the third-largest hotel owner-operator in the U.S., founded in 2006, with offices in NYC, Dallas, Chicago, and Richmond. The company manages a portfolio of 148 hotels with over 22,000 rooms across 37 states and 106 cities. Recognized for innovation and excellence, MCR has received numerous industry awards.

What We Offer

• Hotel Discounts
• Weekly Pay
• Paid Time Off
• Retirement Options
• Referral Bonuses
• Career Growth Opportunities
• Health, Dental, Vision Insurance (after 30 days for full-time)

Additional Details

• Industry: Hospitality
• Seniority Level: Entry Level
• Employment Type: Part-time
• Job Function: Management and Hospitality
• Industries: Real Estate and Equipment Rental Services

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