Front Desk Agent (AM)

Graves Hospitality Corporation; Minneapolis (MN); On-site; USD 60,000 - 80,000; Full time

Job summary

An established industry player is seeking a dedicated front desk associate to join their team. This role is crucial in ensuring that every guest feels welcomed and cared for from the moment they arrive. You will manage check-ins, handle reservations, and ensure all guest requests are met with efficiency and a smile. If you have a passion for customer service and thrive in a dynamic environment, this is the perfect opportunity for you to shine. Join a team that values reliability and excellence in service, making every guest's stay memorable and enjoyable.

Qualifications

• Previous hotel front desk experience preferred.
• Passionate about customer service with attention to detail.

Responsibilities

• Organize and conduct all guest check-ins/check-outs and room reservations.
• Process payments and ensure billing accuracy.

Skills

Customer Service

Effective English Communication

Mathematical Skills

Computer Skills

Self-management

Tools

Hotel Software (FOSSE)

Job description

Job Requirements:

• Previous hotel front desk experience preferred.
• FOSSE experience a plus.
• Weekends and holidays-- a MUST!
• Reliable, friendly, and able to make guests feel welcomed and cared for.
• Passionate about excellent customer service with thorough follow up and attention to details. Effective English communication skills. Good mathematical and computer skills including ability to use hotel software.
• Able to stand for extended periods of time with ability to lift/pull up to 20 pounds.
• Self-managing, responsible, reliable individual knowledgeable on hotel departments and functions and can proactively work across departments.

Job Summary:

• Organize, confirm, process, and conduct all guest check-ins/check-outs, room reservations, requests, changes, and cancellations.
• Secure payment; verify and adjust billing.
• Process all guest requests and relay messages.
• Print contingency lists to have a record of all guests in case of emergency.
• Ensure that any outstanding requests or problems from the previous day receive priority and are resolved.
• Accept and record wake-up call requests and deliver to appropriate department.
• Count bank at beginning and end of shift; secure bank.
• Process all payment types, adjustment vouchers, paid-outs, correction vouchers, and miscellaneous charges; provide change.
• Follow all company policies and procedures; report accidents, injuries, and unsafe work conditions to manager; ensure uniform and personal appearance are clean and professional; maintain confidentiality of proprietary information; protect company assets.
• Welcome and acknowledge all guests according to