Front Desk Clerk- Ft flex- Memphis Marriott East

One Ocean Resort & Spa; Memphis (TN); On-site; USD 17,000 - 25,000; Full time

Job summary

Memphis Marriott-MEM, operated by Remington Hotels, seeks a Front Desk Agent to warmly greet guests and efficiently manage check-in/out processes. You will handle charges, maintain accurate guest records, and support reservations with attention to special requests.

A team-oriented environment awaits with focus on guest experience. The role requires working in a hotel setting with strong communication skills and the ability to multitask across front desk duties.

Qualifications

• Experience in guest-facing roles at a hotel or similar environment.
• Strong communication and interpersonal skills.
• Ability to efficiently manage reservations and front desk transactions.

Responsibilities

• Greet and communicate cordially with guests, promptly checking them in and out.
• Post charges accurately and promptly.
• Operate Front Office systems and handle daily transactions.
• Manage cash, checks, and credit card information for charges.
• Review reservations with special requests and block rooms accordingly.
• Know hotel rates, discounts, and cancellation/relocation procedures.

Skills

Guest services

Cash handling

Reservations knowledge

Communication

Front desk operations

Tools

Front Office software

Job description

#26-3240

Location Description

5795 Poplar Avenue, Memphis, Tennessee 38119

Discover Blues City from the luxury and comfort of Marriott Memphis East. Our upscale hotel in Memphis, TN offers easy access to the city's most popular attractions, including Graceland, Downtown Memphis, Beale Street, the University of Memphis and FedExForum, home of the Memphis Grizzlies.

Job Description

What you will be doing

• Greet and communicate cordially with guests, promptly and professionally checking them in and out of the hotel. Assist in pre-registration and blocking of reservations when necessary.
• Promptly, accurately and efficiently know how and where to post all charges.
• Have complete working knowledge of Front Office computer or manual system, including all daily transactions and those which are not performed often.
• Accurately manage cash handling, including receiving cash, checks and credit card information from guests for payment of hotel charges and making change correctly.
• Review any reservations with special requests and work to block rooms accordingly.
• Have knowledge of hotel rates, discounts and how to handle each.
• Have working knowledge of reservations and procedures, including how to take same day reservations. Should be able to take reservations in approximately 2 minutes. Know and follow cancellation procedures and relocation procedures when necessary.

Location

Memphis Marriott-MEM

Requirements

What we are looking for

• High work ethic and self-initiative
• May be required to work varying schedules to include nights, weekends, and holidays
• Someone who enjoys working as and being part of a team that provides great experiences for our Guests!
• Physical Requirements (In-Office Role)
• Ability to work in a standard office environment.
• Prolonged periods of sitting at a desk and working on a computer. (6-8 hours a day)
• Occasional standing and walking throughout the workday.
• Frequent fine motor skills, use of hands and fingers for keyboarding/typing, utilizing a mouse or trackpad, writing, and operating office equipment.
• Ability to communicate effectively verbally and in writing.
• Occasionally required to stand, walk, bend, reach, or carry items.
• Ability to lift and/or move 10–25 pounds as needed (e.g., files, office supplies).
• Visual ability to read from a computer screen and printed materials including close visual focus for extended periods and color differentiation (for certain roles).
• Ability to hear and participate in conversations and meetings, use phone and/or headset
• Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions of the role.

Status

Full-time

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