Front Desk Agent

Crestline Hotels & Resorts; Memphis (TN); On-site; USD 25,000 - 35,000; Full time

Job summary

An established industry player in hospitality is seeking a Front Desk Agent to join their dynamic team in Downtown. This role offers a unique opportunity to enhance guest experiences through excellent customer service and problem-solving skills. As the first point of contact, you'll be responsible for managing check-ins and check-outs, addressing guest inquiries, and ensuring a welcoming atmosphere. With great employee room benefits and holiday pay, this position is perfect for those looking to grow in the hospitality sector. If you are passionate about delivering exceptional service and thrive in a fast-paced environment, this is the role for you.

Benefits

Employee room benefits

Holiday pay

Qualifications

• At least one year of experience in a similar hotel role.
• Basic computer skills required.

Responsibilities

• Assist guests with check-in and check-out processes.
• Resolve guest complaints to ensure satisfaction.
• Maintain positive guest relations at all times.

Skills

Customer Service

Problem Solving

Communication

Basic Computer Skills

Education

High School diploma or GED

Job description

Join to apply for the Front Desk Agent role at Crestline Hotels & Resorts.

This position is available for any shift. Come to Downtown to see us! Enjoy great employee room benefits and holiday pay.

Overview

The Front Desk Agent is responsible for assisting guests with check-in and check-out, answering and processing all phone calls, and handling all special requests for services or information, in accordance with standard policies and procedures.

Potential Career Paths

Front Desk Supervisor – Front Desk Manager – Front Office Manager - Operations Manager - Assistant General Manager – General Manager – Area Vice President of Operations

Key Duties & Responsibilities

• Resolve guest complaints to ensure satisfaction.
• Anticipate guests' needs, respond promptly, and acknowledge all guests regardless of busyness or time of day.
• Maintain positive guest relations at all times.
• Maintain knowledge of hotel features, services, hours, room rates, packages, promotions, house count, arrivals/departures, and group activities.
• Manage assigned bank and ensure accuracy of monies.
• Keep bank secure at all times.
• Answer department phones within 3 rings with proper etiquette.
• Process guest check-ins and verify registration details.
• Obtain backup payment information, input into system, and handle cash as needed.
• Coordinate with Bell Person for guest escort and luggage transport.
• Handle overbooked or walk-in guests.
• Accept wake-up call requests and manage guest faxes.
• Communicate guest requests and information to relevant departments.
• Resolve discrepancies with housekeeping and report issues to management.
• Process check-outs, adjustment vouchers, paid-outs, and miscellaneous charges.

Education and Experience

• High School diploma or GED.
• At least one year of experience in a similar hotel role.
• Basic computer skills required.

Crestline Hotels & Resorts is an Equal Opportunity Employer. All qualified applicants will receive consideration without regard to race, color, religion, sex, national origin, age, veteran status, sexual orientation, gender identity, or disability.