Front Desk Agent

Big Sandy Lodge & Resort; McGregor (MN); On-site; USD 19,000 - 25,000; Part time

Job summary

Big Sandy Lodge & Resort is seeking a front desk team member for night and weekend shifts on a part‑time basis. You will handle check-in/check-out, greet guests, and assist with cashier duties in a fast-paced hotel lobby environment.

Ideal candidates communicate clearly in English, maintain punctual attendance, and work well within a team. Responsibilities include using a computer system for registrations and providing excellent guest service while keeping areas clean and safe.

Qualifications

• English language communication required.
• Must be able to lift at least 50 pounds.
• Stand for up to 8 hours; occasional pushing/pulling up to 100 pounds.

Responsibilities

• Greet guests in a friendly, professional manner.
• Check guests in and out using a computer system.
• Handle cashier transactions accurately (cash, cards, checks).
• Transmit and receive messages by telephone and provide timely information to guests.
• Maintain clean, tidy public areas and respond to guest inquiries promptly.

Skills

English communication

Customer service

Teamwork

Stamina

Multitasking

Job description

Builds a first impression for the guests by providing punctual, courteous and efficient handling of requests, which include check-in and checkout, handling cashier registers, and answering calls.

SCHEDULE REQUIREMENTS:

This position is nights and weekends. Part Time.

Additional shifts may be requested as needed to support front desk operations.

Reliable attendance and punctuality are required .

Occasional holiday or event-based coverage may be requested/ required .

ESSENTIAL DUTIES/RESPONSIBILITIES:

• Prioritize and organize work
• Work cohesively with co-workers as part of a team
• Work with minimal supervision
• Greet customers in a friendly and sincere manner
• Checking guests in and out in a professional manner
• Complete registration process working with a computer system
• Count money accurately and handle cash, cards, checks, vouchers vigilantly
• Transmit and receive messages using a telephone
• Provide satisfactory overall customer service
• Keep general areas indoor/outdoor clean and tidy
• Respond to guest inquiries in a timely , friendly and efficient manner
• Provide or obtain accurate information
• Other duties as assigned.

JOB QUALIFICATIONS:

• Ability to communicate in the English language
• Must be able to lift at least 50 pounds
• Must be able to push/pull up to 100 pounds occasionally
• Must be able to stand for up to 8 hours
• Must be able to kneel, squat, bend, stoop and twist
• Adequately communicate with guests, management and co-workers