Front Desk Agent

Ultipro; Tuscaloosa (AL); On-site; USD 17,000 - 22,000; Full time

Benefits offered by this job

Employee discount

Job summary

Peregrine Hospitality seeks a Front Desk Agent to greet guests, handle registrations, payments, and inquiries, and support a seamless guest experience. The role emphasizes upselling, maintaining cash accuracy, and promoting hotel services.

The position requires strong communication, multitasking, and a guest-focused attitude, with flexible shifts to meet business needs. Training provided to ensure exceptional service standards across Peregrine Hospitality properties.

Qualifications

• Education: High School diploma or GED equivalence.
• Experience: 1 year of hotel customer service experience preferred.
• Additional: Flexible scheduled shifts based on business needs.

Responsibilities

• Greet and welcome guests on arrival.
• Register guests into the system and verify reservations.
• Handle cash and balance the cash drawer.
• Provide guests with information about facilities and local attractions.
• Assist guests with check-out and process payments.
• Field guest complaints and resolve issues to ensure satisfaction.
• Maintain knowledge of hotel services and local area.
• Follow hotel policies and safety procedures; strive to improve operations.
• Participate in upselling and promoting marketing programs.
• Collaborate professionally with management and coworkers.

Skills

Customer service

Communication skills

Cash handling

Multitasking

Upselling

Education

High School diploma

GED equivalence

Tools

Reservation software

Computer literacy

Job description

As a Front Desk Agent, you are the first point of contact for guests, playing a crucial role in ensuring a positive and memorable stay. This position involves managing check-ins and check-outs, handling cashiering duties, and attending to guests' needs with prompt and personalized service. A strong commitment to exceeding guest expectations and maintaining a welcoming atmosphere is essential. Excellent communication skills, a friendly demeanor, and the ability to multitask in a fast-paced environment are required. Your role significantly contributes to overall guest satisfaction and the hotel’s reputation for excellence.

Essential Functions

• Greet and welcome guests upon arrival, ensuring a warm and friendly first impression.
• Register guests into the computer system, verifying reservation details and processing payments.
• Handle cash and balance the cash drawer, maintaining accurate financial records.
• Provide guests with information about hotel facilities and local attractions.
• Assist guests with check-out, ensuring all services are correctly accounted for and processing various forms of payment.
• Field guest complaints, conduct research, and resolve issues to ensure guest satisfaction.
• Maintain extensive knowledge of the hotel’s services, facilities, and the local area.
• Follow hotel policies and procedures, including safety and security standards, and continuously strive to improve operational standards.
• Participate in upselling and promoting marketing programs to enhance guest experience and hotel revenue.
• Work cohesively with the team, supporting management and collaborating professionally with co-workers.

Skills and Abilities

• Understand the mission, vision, and goals of the hotel.
• Must be able to prioritize and work efficiently with limited supervision.
• Requires effective communication skills, both verbal and written, with the ability to upsell guests into rooms that fit their needs.
• Must possess basic computer skills.
• Strong attention to detail and the ability to handle multiple tasks simultaneously.
• General knowledge of the city where the hotel is located and its attractions.
• Extensive knowledge of the hotel, its services and facilities.
• Ability to handle cash and balance cash drawer required.
• Strong team player, able to partner with management and other employees in a professional manner.

Job Qualifications/Requirements

Education: High School diploma or GED equivalence

Experience: 1 year of hotel customer service experience preferred

Additional: Will be required to work flexible scheduled shifts based on business needs

Physical Requirements & Working Conditions:

The minimum physical requirements for this position include but are not limited to:

· Flexible and long hours sometimes required

· Must be able to lift and/or carry up to 50 pounds

· Ability to hear, understand and communicate orally and in writing to communicate with staff, vendors, and guests a normal in-person and phone conversation

· Ability to stand and walk for extended periods of time

· Ability to bend and twist, push and pull, stoop, and kneel

Disclaimer

All duties and requirements stated are essential job functions. This description is not an exclusive or exhaustive list of all functions that an associate in the position may be asked to perform. This does not create an employee contract, express implied, or otherwise, and does not alter the “at will” employment relationship of the employer or employee. Management reserves the right to change, modify and/or alter any of the duties listed to meet business needs.

Reasonable Accommodation Statement

To perform this job successfully, an individual must be able to perform each essential function satisfactorily. Reasonable Accommodations may be made to enable qualified individuals with disabilities to perform the essential functions. If you need accommodation for any part of the application process because of a medical condition or disability, please contact: [e-mail]

Equal Opportunity Employer Statement

We are an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex (including pregnancy, childbirth, breastfeeding, and related medical conditions), sexual orientation, gender identity or expression, national origin, ancestry, age, disability (physical or mental), medical condition, genetic information, marital status, military or veteran status, or any other characteristic protected by applicable federal, state, or local law. We are committed to complying with the California Fair Employment and Housing Act (FEHA), Title VII of the Civil Rights Act, the Americans with Disabilities Act (ADA), and all other applicable equal opportunity laws. Peregrine Hospitality is an Equal Opportunity Employer M/F/Disability/Veteran and Drug Free.

Peregrine Hospitality participates in E-Verify. Upon hire, your employment will be contingent on proof of identity and eligibility to work in the United States, which will be confirmed through the federal E-Verify system.

Equal Opportunity Employer
This employer is required to notify all applicants of their rights pursuant to federal employment laws.For further information, please review the Know Your Rights notice from the Department of Labor.