Front Desk Agent

Zota Beach Resort; Longboat Key (FL); On-site; USD 30,000 - 40,000; Full time

Job summary

A leading resort in Florida is seeking a highly organized Front Desk Agent to provide exceptional customer service. The role involves greeting guests, managing check-ins/outs, and addressing inquiries. Ideal candidates will possess strong interpersonal and conflict resolution skills, enhancing guests' experiences from arrival to departure.

Benefits

Health Insurance

Dental Insurance

Vision Insurance

Life Insurance

401(k)

Short Term Disability

Free Associate Parking

Free Meal for every shift worked

25% Discount in Resort Outlets

Friends and Family Discount

Qualifications

• Previous customer service experience is essential.
• Patience and good interpersonal skills are required.
• Experience in a hotel front desk position is a plus.

Responsibilities

• Greeting guests upon arrival and making them feel welcome.
• Processing guest check-ins and check-outs effectively.
• Diffusing conflict or tense situations with guests.

Skills

Interpersonal skills

Time management

Conflict resolution

Communication

Organizational skills

Listening skills

Education

High school diploma or GED

Job description

We are looking for highly organized candidates with excellent people skills for the position of Front Desk. As part of the initial first 10 minutes of a guests experience, the Front Desk Agents are responsible for making lasting first impressions, starting with the warm welcome/welcome back, owning each interaction and representing the company as if it is their own. In addition to undertaking various procedural and administrative duties, dealing with and diffusing conflict or tension is also a critical skill we are looking for.

The best Front Desk Agent will have tremendous patience when dealing with guests and accommodate their every need with enthusiasm and poise.

Benefits:

• Health Insurance
• Dental Insurance
• Vision Insurance
• Life Insurance
• 401(k)
• Short Term Disability
• Free Associate Parking
• Free Meal for every shift worked
• 25% Discount in Resort Outlets
• Hotel Discounts with OPL
• Friends and Family Discount

Responsibilities:

• Greeting guests upon arrival and making them feel welcome
• Recognizing repeat, VIP status and/or loyalty
• Administering check-ins and check-outs
• Providing front desk services to guests
• Assigning rooms and taking care of administrative duties
• Delivering mail and messages
• Processing guest payments
• Coordinating with bell service and staff management
• Being a source of information to guests on various matters such as transport and restaurant advice
• Accommodating general and unique requests
• Diffusing conflict or tense situations with guests, handling guest opportunities

Qualifications:

• High school diploma or GED
• Previous customer service experience
• Exceptional interpersonal skills
• Excellent written and verbal communication
• Time management and organizational skills
• Conflict resolution experience
• Patience and good listening skills
• Previous Hotel Front Desk Experience a plus

This is a great opportunity to be a part of an organization that believes our team members are our most important resource and therefore take great pride in selecting individuals that help us to achieve our company’s mission.

The company also conducts post-offer employment verifications, motor vehicle, and criminal background checks.

We are an Equal Opportunity Employer. This company does not and will not discriminate in employment and personnel practices on the basis of race, sex, age, handicap, religion, national origin or any other basis prohibited by applicable law.