Front Desk Agent

S&R HOTELS INC; Lewiston (ID); On-site; USD 30,000 - 45,000; Full time

Job summary

A leading hotel in Lewiston is seeking a Front Desk Agent to ensure an exceptional guest experience from arrival to departure. The role requires excellent communication skills, attention to detail, and the ability to manage multiple tasks in a fast-paced environment. Candidates with previous hospitality experience are preferred, and flexibility regarding working hours is essential.

Qualifications

• Excellent communication and interpersonal skills.
• Ability to manage reservations and guest records.
• Accuracy in recording information and processing payments.

Responsibilities

• Check-in and check-out guests professionally.
• Handle room reservations and inquiries efficiently.
• Maintain a clean and organized front desk area.

Skills

Customer Service Skills

Organizational Skills

Attention to Detail

Problem-Solving Skills

Computer Skills

Education

Previous experience in hospitality

Job description

Greeting and Checking In/Out Guests: Welcoming guests upon arrival, processing their check-in and check-out procedures, and ensuring accurate registration.

Managing Reservations: Handling room reservations via phone, online, or in-person, including making changes and cancellations.

Answering Guest Inquiries: Responding to guest questions, requests, and concerns about the hotel, local attractions, and services.

Handling Payments: Processing payments for room stays, services, and other charges.

Providing Information: Sharing information about the hotel's amenities, facilities, and local attractions.

Maintaining a Clean and Organized Front Desk: Ensuring the front desk area is tidy and organized.

Assisting with Other Tasks: May assist with other tasks as needed, such as carrying bags, answering phone calls, or handling complaints.

Skills and Qualifications:

Customer Service Skills:

Excellent communication and interpersonal skills to interact with guests professionally and courteously.

Organizational Skills:

Ability to manage reservations, guest records, and other administrative tasks efficiently.

Attention to Detail:

Accuracy in recording information, processing payments, and ensuring guest satisfaction.

Problem-Solving Skills:

Ability to handle guest inquiries and resolve issues in a timely and efficient manner.

Computer Skills:

Proficiency in using hotel management systems and other computer applications.

Hospitality Experience:

Previous experience in the hospitality industry is often preferred.

Working Conditions:

Flexible Schedule: May be required to work evenings, weekends, and holidays.

Standing for Extended Periods: May be required to stand for extended periods while working at the front desk.

Fast-Paced Environment: May be required to handle multiple tasks and requests simultaneously.