Front Desk Agent

EOS; Kitty Hawk (NC); On-site; USD 32,000 - 42,000; Full time

Job summary

EOS in Kitty Hawk, NC is seeking a front desk associate to provide exceptional guest service across all hotel operations. You will handle reservations, answer calls with courtesy, and communicate guest needs to relevant departments.

The role requires a guest-focused attitude, strong organizational skills, and the ability to work under pressure. Availability for days, evenings, weekends, and holidays is essential. High school diploma or equivalent preferred.

Qualifications

• Must have guest-focused mindset and ensure great guest stays.
• Strong organizational skills and the ability to meet deadlines under pressure.
• Proficiency with Microsoft Outlook is a plus.
• Candidate should be detail-oriented with good judgment and problem-solving.
• Willingness to work day and evening shifts, including weekends/holidays.

Responsibilities

• Maintain knowledge of hotel operations, daily activities, and room products.
• Answer calls with proper etiquette and ascertain guest needs.
• Describe rooms and amenities, quote rates, and book reservations.
• Record guest information accurately and update guest history files.
• Resolve guest complaints to ensure satisfaction and repeat business.
• Assist departments with information for groups, inventory, and guest data.
• Replenish and organize retail areas as needed.

Skills

Guest service mindset

Organization

Under pressure

Conflict resolution

Outlook proficiency

Attention to detail

Good judgment

Flexible shifts

Education

High school diploma or equivalent

Tools

Microsoft Outlook

Job description

** This position requires flexibility to work a variety of shifts, including day and evening shifts. This is a full time, year round position with opportunity for growth and advancement !

Responsibilities

• Maintain complete knowledge of hotel operations, scheduled daily activities, and room products
• Maintain complete knowledge of and comply with all departmental policies/service procedures/standards
• Answer telephone calls, using correct salutations and telephone etiquette
• Ascertain callers' needs through open-ended questions
• Describe room accommodations and all amenities
• Obtain all designated information to book a reservation
• Accommodate special requests and designate such in the system
• Access guest history records to best service guests; maintain accurate information in guest history files
• Resolve guest complaints, ensuring guest satisfaction
• Obtain assigned bank and ensure accuracy of contracted monies. Always keep the bank secure
• Communicate pertinent guest information to designated departments/personnel (i.e. special requests, amenity delivery)
• Present folio to guest and resolve any disputed charges
• Assist all departments/executives in obtaining appropriate information regarding groups, inventory, and guest information
• Perform additional duties, as assigned
• Replenish, organize, and maintain the retail areas

Requirements and Qualifications

• All candidates must have a guest service mindset and be willing to ensure every guest has an amazing stay with us !
• High school or equivalent preferred
• 1 to 2 years in a similar experience preferred
• Strong organizational, prioritization skills and ability to work well under pressure and meet deadlines
• Strong knowledge of Outlook is a plus
• Possess an eye for the smallest detail and maintain a keen sense of urgency
• Ability to think clearly, remain calm, and resolve problems using good judgment
• Ability to think on your feet and resolve conflict
• Must be able to bend, stoop, squat, and stretch to fulfill necessary tasks
• Must be able to lift, push, and pull up to 30lbs. on a regular and continuing basis
• Must be able to stand and exert well-paced mobility for up to 8 hours in length
• All colleagues must maintain a neat and well-groomed appearance (specific standards will be provided)
• Able to share in working days, over nights, weekends, and holidays
• Local candidates preferred
• Must be authorized to work for any employer without sponsorship