Front Desk Agent

Westgateresorts; Branson (MO); On-site; USD 19,000 - 27,000; Full time

Benefits offered by this job

Comprehensive Health Benefits

Paid Time Off

Paid Holidays

401(k)

Daily Pay

Family-Focused Benefits

Wellness Programs

Tuition Assistance

Military Leave

Employee Assistance Program

Life Insurance

Pet Insurance

Loyalty Program

Gym Membership

Scholarship

Career Growth

Community Involvement

Job summary

Westgate Resorts is seeking a Front Desk Agent to be the first point of contact for guests at our Branson, MO property. You will greet guests, manage registrations and check-outs, handle room keys, and ensure accurate guest accounts with friendly, proactive service.

The role emphasizes exceptional customer service, adherence to Westgate’s values, and the ability to work weekends/holidays in a 3pm–11pm shift. Benefits are provided and earnings are paid via DailyPay.

Qualifications

• Must be able to work weekends and holidays.
• Must be able to lift up to 15lbs.
• Must be able to stand for long periods of time.
• High school diploma or GED; or 1–3 months related experience and/or training; or equivalent combination of education and experience.
• Strong written and verbal communications skills with the ability to interact with all levels of team members and guests in an attentive and service-oriented manner.
• Excellent customer service skills.
• Westgate Resorts is a Smoke and Tobacco-Free workplace. Except where prohibited by law, applicants who smoke or use tobacco products will not be considered for positions at Westgate
• Required to pass a background check, drug test, and prove eligibility to work in the United States.

Responsibilities

• Warmly greet guests, complete registrations, and assign rooms while issuing room keys.
• Maintain accurate records of room availability and guest accounts.
• Prepare and process guest bills, collect payments, and handle transactions accurately.

Skills

Customer service

Guest relations

Communication skills

Education

High school diploma or GED

Job description

Pay Rate: $16.50/ hour - Access your earned income instantly and manage your money with free financial wellness tools through DailyPay.

**Shift available: 3pm-11pm ONLY, must be able to work weekends and holidays***.

We are looking for a service driven Front Desk Agent to be the first point of contact for our guests. In this role, you will create memorable first impressions, manage efficient check-ins and check-outs, and deliver top tier customer service! You will demonstrate Westgate's core values of Passion, Integrity, and Work Ethic in every interaction.

At Westgate Resorts, our team members are the heart of our success. When you join the team, you become part of a company that values hospitality, teamwork, and growth.

As the Front Desk Agent, you will:

• Warmly greet guests, complete registrations, and assign rooms while issuing room keys.
• Maintain accurate records of room availability and guest accounts.
• Prepare and process guest bills, collect payments, and handle transactions accurately.
• Actively listen to guest needs and resolve concerns with care and efficiency.

Requirements:

• Must be able to work weekends and holidays.
• Must be able to lift up to 15lbs.
• Must be able to stand for long periods of time.
• High school diploma or general education degree (GED); or one to three months related experience and/or training; or equivalent combination of education and experience.
• Strong written and verbal communications skills with the ability to interact with all levels of team members and guests in an attentive and service-oriented manner.
• Excellent customer service skills.
• Westgate Resorts is a Smoke and Tobacco-Free workplace. Except where prohibited by law, applicants who smoke or use tobacco products will not be considered for positions at Westgate
• Required to pass a background check, drug test, and prove eligibility to work in the United States.

Why Westgate?

• Comprehensive Health Benefits - Medical, Dental, and Vision Coverage
• Paid Time Off - Vacation, Sick, and Personal Time to Recharge
• Paid Holidays
• 401(k) with Generous Company Match to Support Your Future
• Daily Pay - Access Your Earnings When You Need Them
• Family-Focused Benefits - Pregnancy, Parental Leave, and Adoption Assistance
• Wellness Programs to Support Your Well-Being
• Flexible Spending Accounts (FSA)
• Tuition Assistance to Help You Grow Your Career
• Military Leave
• Employee Assistance Program (EAP) - Support When You Need It Most
• Life, Disability, Accident, Critical Illness, and Hospital Insurance
• Pet Insurance for Your Furry Family Members
• Loyalty Program - Exclusive Discounts on Hotels, Cruises, Resorts, Restaurants, Entertainment, and More
• Low-Cost Gym Membership
• David A. Siegel Legacy Scholarship - One scholarship of up to $40,000 is awarded each year to one eligible dependent of a current Team Member.
• Career Growth and Advancement Opportunities
• Community Involvement - Give Back and Make an Impact

Westgate Resorts is an Equal Employment Opportunity employer . All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, protected veteran status, disability status or any other protected status under federal, state or local law. If you have a disability and believe you need a reasonable accommodation in order to complete your application or any part of the recruiting process, please email [e-mail] with the job title and the location of the position for which you are applying. This job posting is intended to provide a general overview of the position and may not include every responsibility, duty, or qualification required. Duties, responsibilities, and activities may change at any time with or without notice.