Front Desk Supervisor

huntington-hotel-group; Tustin (CA); On-site; USD 42,000 - 52,000; Full time

Job summary

Residence Inn Tustin Orange County and Fairfield Inn & Suites Tustin Orange County, operated by Huntington Hotel Group, are seeking a Front Desk Supervisor with 2+ years in hotel operations or service. Marriott brand experience is a plus.

Lead daily Front Desk activities, coordinate shifts, and train staff to deliver exceptional guest service. The role requires overseeing guest check-ins/outs, responding to issues, and promoting HHONORS and hotel promotions.

Qualifications

• 1 or 2 rating on most recent review.
• No written warnings in the last six months.
• College degree preferred.

Responsibilities

• Lead day-to-day operations of the Front Desk.
• Coordinate shift operation following SOPs and motivate staff.
• Train Front Desk Associates.
• Assist with guest problems or complaints.
• Maintain knowledge of promotions and HHONORS programs.

Skills

Leadership

Guest Services

Team Training

Communication

Education

College degree preferred

Tools

Front Desk Systems

Job description

Front Desk Supervisor

Huntington Hotel Group is thrilled to open applications for the role at Residence Inn Tustin Orange County and Fairfield Inn & Suites Tustin Orange County. We seek a candidate with at least 2 years of experience in hotel operations or the service industry. Marriott brand experience will be given special consideration.

Overall Responsibilities

The physical demands described are representative of those necessary to effectively perform essential functions. Reasonable accommodations may be provided for individuals with disabilities.

Work Environment

• Provide leadership in coordinating and facilitating regular department meetings. Attend regular Front Office leadership meetings.
• Train associates, in classroom style or one-on-one, to continually develop the staff that directly reports to you.
• Administer discipline as needed. Administer progress reviews to associates per schedule.
• Participate in committees/activities outside of the department.
• May be responsible for scheduling and managing payroll for all of the department.
• The Hotel functions seven days a week, 24 hours a day. Associates must accommodate shift changes, overtime and varying hours.

Essential Functions

• Always use guest name. Listen intently to each guest, focusing directly on them during each interaction.
• Use aggressive hospitality skills: Smile and greet every guest, speak warmly and courteously, display genuine interest, anticipate needs, be flexible and knowledgeable, take ownership of guest problems.
• Responsible for running all day‑to‑day activities of the Front Desk.
• Coordinate shift operation following corporate and local SOPs, motivate and direct employees to work as a team, present a professional, aggressive and well‑trained staff.
• Manage the operational and staffing functions of your shift.
• Primary focus: assist Front Desk associates with check‑ins/outs, banking, shift closing and other general support functions.
• Maintain and promote Guest Hospitality during shifts at all times.
• Train or instruct Front Desk Associates on a day‑to‑day basis when needed.
• Stock Suite Shop daily. Check storage rooms and place orders with Medco before items run out.
• Run and print CRM arrivals, pre‑check HHONORS coming in for the day.
• Administer discipline and counseling when needed. Involve Front Desk Manager in disciplinary situations when required.
• Assist Front Desk Associates with guest problems or complaints.
• Ensure all front‑desk equipment is in working order and report failures immediately.
• Complete supervisor’s checklist at shift’s end.
• Control Front Desk Associates overtime.
• Be familiar with daily room selling strategy.
• Know all promotions and current programs (e.g., HHONORS, Hotel Packages).

Additional Responsibilities

• Lead daily Rooms Control operations.
• Maintain a high standard of personal hygiene and proper uniform at all times.
• Ensure that all information pertinent to the desk or related areas is passed to the following shift manager or supervisor.
• Read and interpret safety documents such as Lockout Tagout, JSA’s, MSDS, operation and maintenance instructions, and procedure manuals. Keep logs and speak effectively to customers and associates.
• Carry out all reasonable requests by management that the associate can perform.

Qualifications

• College degree preferred.
• 1 or 2 rating on most recent review.
• No written warnings in the last six months.

Hazards

• Regular exposure to moving mechanical parts, outdoor weather conditions, vibration, fumes, airborne particles, toxic or caustic chemicals, and high precarious places.
• Work environment is usually loud.