Front Desk Agent

A&R Group; Huntsville (AL); On-site; USD 25,000 - 35,000; Full time

Job summary

Join a forward-thinking hospitality group as a Guest Service Representative, where your primary role will be to deliver exceptional customer service and maintain a welcoming atmosphere. In this dynamic position, you will engage with guests, ensuring their needs are met while handling reservations and addressing any concerns promptly. The company, known for its strong partnerships with major hotel brands, offers a supportive environment that values professionalism and teamwork. With a commitment to employee development and a range of benefits, this opportunity is perfect for those looking to grow in the hospitality industry and make a positive impact on guest experiences.

Benefits

Paid vacation time

Hotel discounts

Paid holidays

Continuous training

Medical/Dental/Vision Insurance

Supplemental Insurance Available

Free Teledoc for eligible employees

Qualifications

• Outstanding customer service skills with a positive attitude.
• Ability to address and resolve guest complaints effectively.

Responsibilities

• Maintain a professional appearance and register all incoming guests.
• Address guest complaints and anticipate their needs for superior service.

Skills

Customer Service

Problem Solving

Communication

Professional Appearance

Job description

A & R Hospitality Group is looking for a Guest Service Representative (GSR) who can provide outstanding customer service and always maintains a positive attitude.

About A&R Hospitality Group:

A&R Hospitality Management operates 19 hotels throughout the United States, totaling approximately 1,800 rooms and over $100 million in assets. The company partners with premium brands such as Marriott, Hilton, IHG, Wyndham, and Choice, as well as independent brands in six competitive markets. For additional information, please visit the company’s website at www.anrgroup.com.

Job Responsibilities:

1. Always maintain a professional appearance.
2. Register all incoming guests and ensure all pertinent information is obtained.
3. Assist in other departments as needed.
4. Address and resolve guest complaints in a timely manner.
5. Block incoming reservations based on guest requests and room availability.
6. Block arriving reservations of all groups.
7. Maintain cleanliness of the back office and front desk area.
8. Anticipate guest needs in order to provide superior guest service.
9. Maintain confidentiality and security of proprietary company and guest information.

A&R Benefits Include:

1. Paid vacation time.
2. Hotel discounts.
3. Paid holidays.
4. Continuous training.
5. Medical/Dental/Vision Insurance.
6. Supplemental Insurance Available.
7. Free Teledoc for eligible employees.

A &R Hospitality Management provides equal employment opportunities to all employees and applicants for employment and prohibits discrimination and harassment of any type without regard to race, color, religion, age, sex, national origin, disability status, genetics, protected veteran status, sexual orientation, gender identity or expression, or any other characteristic protected by federal, state or local laws.

This policy applies to all terms and conditions of employment, including recruiting, hiring, placement, promotion, termination, layoff, recall, transfer, leaves of absence, compensation, and training.