Front Desk Agent

Crescent Hotels & Resorts; Houston (TX); On-site; USD 32,000 - 42,000; Full time

Job summary

Crescent Hotels & Resorts is seeking a Front Desk Agent for a luxury Curio Collection by Hilton property in Houston. You will welcome guests, manage check-in/check-out, handle reservations and payments, and offer local information with warmth and efficiency.

The ideal candidate is friendly, detail‑oriented, and capable of working in a fast-paced luxury hotel. Strong communication, problem solving, and computer skills are essential; prior front desk or customer service experience is preferred.

Qualifications

• Previous hotel front desk or customer service experience preferred.
• Proficiency with reservation systems and hotel software a plus.
• Strong communication and interpersonal skills required.

Responsibilities

• Manage check-in and check-out experiences for guests.
• Process reservations and guest payments accurately.
• Provide information about hotel services and local area, resolve guest requests with professionalism.

Skills

Guest services

Communication skills

Problem solving

Computer skills

Job description

Description

A New Team. A New Vision. Endless Opportunities. Join The Blossom Today.

The Front Desk Agent is responsible for providing welcoming, efficient, and personalized service to hotel guests throughout their stay. This role manages the check-in and check-out experience, processes reservations and payments, provides hotel and local information, responds to guest requests, and assists in resolving concerns with professionalism and care.

The Front Desk Agent will communicate closely with Housekeeping, Engineering, Reservations, Food & Beverage, and other departments to ensure guest needs are handled promptly and seamlessly. Responsibilities also include maintaining accurate guest accounts, answering phones, recognizing special occasions and guest preferences, and promoting hotel services and amenities.

The ideal candidate is friendly, confident, detail-oriented, and comfortable working in a fast-paced luxury hotel environment. Previous hotel, front desk, or customer service experience is preferred, along with strong communication, problem-solving, and computer skills.

As part of a luxury Curio Collection by Hilton property, you’ll have the opportunity to create meaningful connections and memorable moments while delivering the elevated service our guests expect.

Schedule flexibility, including mornings, evenings, overnight shifts, weekends, and holidays, may be required.

Welcome with warmth. Serve with purpose. Create a stay worth remembering.

Equal Opportunity Employer/Protected Veterans/Individuals with Disabilities
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