Front Desk Agent

Marriott Vacations Worldwide; Hilton Head Island (SC); On-site; USD 10,000 - 60,000; Full time

Job summary

Marriott Vacations Worldwide is seeking a Front Desk Agent on Hilton Head Island to provide exceptional customer service to guests. In this full-time role, you will assist guests with check-ins, manage inquiries, and ensure a pleasant stay while working in a supportive team environment. Benefits include competitive pay, medical coverage, and various discounts.

Benefits

Competitive Pay

Medical/Dental/Vision/401K opportunities

Travel discounts

Tuition Reimbursement

On-Site Free Parking

Complimentary uniforms

Qualifications

• Ability to work various shifts, holidays, and weekends.
• Lift/carry/push/pull items up to 25lbs.
• Background check may be required.

Responsibilities

• Checks in guests and reviews property amenities.
• Assists with guest inquiries and resolves issues.
• Answers phone calls and routes to departments.

Skills

Customer Service

Communication

Active Listening

Job description

Join to apply for the Front Desk Agent role at Marriott Vacations Worldwide

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Join to apply for the Front Desk Agent role at Marriott Vacations Worldwide

Hourly Rate: $18.50

Are you looking for a place where meaningful moments are made together?

At Marriott Vacations Worldwide (MVW), we make vacation dreams come true for travelers around the world in a supportive, friendly, and beautiful work environment. As a Guest Services Agent at MVW, you will assist in providing our Owners/guests with experiences and events to make memorable vacation memories, where meaningful moments are made together.

Where Great Benefits Lead To a Life Fulfilled.

• Competitive Pay
• Medical/Dental/Vision/401K opportunities
• Travel discounts
• Credit Union Membership
• Tuition Reimbursement
• Professional Counseling & Family Support
• Growth and Development Opportunities
• *Benefit Eligibility will vary by position
  
  

Site Specific Perks

• On-Site Free Parking or Gate Pass
• Complimentary uniforms including safety shoes
• Complimentary bus tickets for Palmetto Breeze
• Discounted golf (Heritage Collection at Port Royal and Shipyard)
• Cell phone discounts
• Fitness center discounts
  
  

As a Guest Services Agent, a typical day will include:

• Checks Owners/guests into their villas for their stay, and reviews property amenities, services, hours of operations, and local areas of interest and activities.
• Actively listens and responds positively to guests' questions, concerns, and requests and contacts other departments to help resolve guest issues.
• Identifies and explains room features to guests (e.g., use of room key, ice and vending areas, etc.)
• Follows up with Owner/guests to ensure their requests or problems have been met to their satisfaction.
• Answers telephone calls and routes calls to the proper department as applicable.
• May be asked to assist with bellman and runner duties depending on facility or location.
  
  

Guest Experience And Company Standards

• Welcome and greet guests and anticipate and address their needs.
• Interact with colleagues and guests professionally and promptly.
• Contribute to team goals.
• Always follow company policies and safety procedures.
  
  

To Become a Guest Services Agent At MVW

• Available to work various shifts, holidays, and both weekend days.
• Reach overhead and below the knees, perform bending, twisting, pulling, and stooping, and be able to stand, sit, or walk for an extended period of time.
• Lift/Carry/Push/Pull Items that Weigh up to 25lbs without assistance.
• Position may require background and drug screening contingent on company policy in accordance with applicable legal requirements.
• Specific job duties may differ by property, size of team, or facility.
  
  

Marriott Vacations Worldwide is an equal opportunity employer committed to hiring a diverse workforce and sustaining an inclusive culture.

Seniority level

• Seniority level

  Entry level

Employment type

• Employment type

  Full-time

Job function

• Job function

  Management and Manufacturing

• Industries

  Hospitality

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