Front Desk Agent

Hotel Leveque; Greenville (NC); On-site; USD 30,000 - 40,000; Full time

Job summary

An established industry player in hospitality is seeking enthusiastic Guest Service Representatives to enhance guest experiences. This role is pivotal in creating a welcoming atmosphere, ensuring that each guest feels valued and attended to. Responsibilities include managing check-ins, addressing guest inquiries, and collaborating with various hotel departments to meet expectations. Ideal candidates will possess strong communication skills and a passion for customer service, making a significant impact in a dynamic environment. Join a team that values diversity and innovation while providing opportunities for professional growth.

Benefits

Hotel and travel discounts at worldwide destinations

Professional development and promotion opportunities

Qualifications

• 2+ years of customer service experience, preferably in hotels.
• Excellent verbal and written communication skills.

Responsibilities

• Welcome guests and complete the check-in process accurately.
• Engage with guests to understand their needs and expectations.
• Coordinate with hotel departments to resolve guest issues.

Skills

Customer Service

Communication Skills

Problem Solving

Education

High School Diploma

Job description

The smiling face of hospitality... front and center

• Hotel and travel discounts at worldwide destinations!
• Professional development and promotion opportunities!

About this job...

Guest Service Representatives are often the first in-person contact for hotel guests and support their needs throughout the hospitality experience. Serving as a brand liaison, Guest Service Representatives are engaging, attentive, service-oriented, and creative problem solvers. The primary responsibility is to deliver and exceed guest expectations, execute brand service standards, resolve challenges, and maintain excellent communication with guests, peers, and supervisors.

What you'll be doing...

• Welcome arriving guests and complete the check-in process, ensuring special requests are fulfilled and information is accurate.
• Build rapport with guests through purposeful communication to uncover expectations and needs.
• Engage with guests via phone or electronic communication in line with hotel standards to ensure satisfaction.
• Promote loyalty programs, encourage participation, and offer upgrades when appropriate.
• Coordinate with hotel departments to meet guest expectations and resolve issues promptly.
• Listen and empathize with guests, solicit feedback, and act on concerns.
• Maintain professionalism consistent with brand and company standards.
• Know and communicate emergency procedures; assist guests during emergencies.
• Use communication logs and other means to share pertinent information with colleagues and supervisors.
• If applicable, manage house bank transactions accurately.

Requirements...

Experience & Education:

• At least 2 years of customer service experience, preferably in hotels or related industries
• High School diploma or equivalent required

Communication:

• Excellent verbal and written skills
• Ability to speak, read, and write in the primary language used in the workplace

Physical:

• Stand and walk frequently; work at a desk/computer for 8+ hours daily
• Lift and maneuver up to 30 pounds occasionally

About First Hospitality…

Founded in 1985 and based in Chicago, First Hospitality is a hotel development, investment, and management company. Its vision is to create value through excellence and innovation.

First Hospitality values a diverse, inclusive workforce that respects individual differences to better serve customers. The company promotes collaboration, flexibility, and fairness. It is an Equal Opportunity Employer.

Hotel Fort Des Moines, Curio Collection by Hilton

A 290-room historic hotel, once a favorite among presidents and celebrities like Elvis and Johnny Cash. Located downtown Des Moines, near major attractions including the Iowa State Capitol and the Iowa State Fairgrounds.

Proudfoot & Bird

Fine dining restaurant paying homage to the original architects of Hotel Fort Des Moines. Features elegant decor, a curated menu of world-class fare, and a selection of cocktails, beers, and wines. Offers semi-private dining rooms and a commitment to preserving the historic ambiance.