Front Desk Agent

Bridges Bay Resort; Arnolds Park (IA); On-site; USD 28,000 - 35,000; Full time

Job summary

A leading hotel management company is seeking a Front Desk Agent to join their team in Arnolds Park. This role involves welcoming guests, managing reservations, and ensuring a pleasant stay. The ideal candidate will have strong customer service skills and experience in hotel operations. Benefits include medical insurance, PTO, and ongoing training. Join a dedicated team focused on hospitality and guest satisfaction.

Benefits

Medical and Dental Insurance

PTO

Competitive Pay

401(k) Retirement Savings Plan

Life Insurance

Disability Insurance

Hotel Room Discounts

Ongoing Training and Career Development

Qualifications

• Experience in a similar role required.
• Familiarity with hotel reservation software.

Responsibilities

• Manage all check-in and check-out tasks.
• Provide information about the hotel and amenities.
• Respond to client complaints professionally.

Skills

Customer service

Communication

Organizational skills

Education

Experience as a Hotel Front Desk Agent

Tools

OnQ

Opera

Job description

Job Summary: We are looking to add an upbeat Front Desk Agent to our team to manage all aspects of hotel guest accommodations. You will welcome new guests, issue room keys, manage reservations, and provide information about rooms, rates, and amenities.

Benefits

• Medical and Dental Insurance
• PTO
• Competitive Pay
• 401(k) Retirement Savings Plan
• Life Insurance
• Disability Insurance
• Hotel Room Discounts
• Ongoing Training and Career Development

Responsibilities

1. Perform all check-in and check-out tasks
2. Manage online and phone reservations
3. Inform customers about payment methods and verify their credit card data
4. Register guests, collecting necessary information such as contact details and stay dates
5. Welcome guests upon arrival and assign rooms
6. Provide information about the hotel, available rooms, rates, and amenities
7. Respond to client complaints professionally and promptly
8. Liaise with housekeeping to ensure rooms are clean, tidy, and fully furnished
9. Confirm group reservations and arrange personalized services for VIPs and event attendees
10. Upsell additional facilities and services when appropriate
11. Maintain updated records of bookings and payments

Qualifications

1. Experience as a Hotel Front Desk Agent, Receptionist, or similar role
2. Familiarity with hotel reservation software such as OnQ or Opera
3. Customer service experience
4. Excellent communication and organizational skills

About Us

At Regency Hotel Management, hospitality is our core value. Since 1965, we have been leaders in maximizing profit and creating asset value for our clients. Our dedicated team provides expert guidance, and we are committed to growing our team with motivated individuals. We are an equal opportunity employer, committed to diversity and inclusion, and prohibit discrimination or harassment of any kind.