Front Desk Agent

Knightsbridge Capital Corporation; Greenough (MT); On-site; USD 23,000 - 32,000; Full time

Benefits offered by this job

401K with Employer Match

Paid Time Off

Career Development

Life Insurance

Employee Assistance Program

Referral Bonus

Carpool Reimbursement

Employee Discounts

Employee Lunch Provided

Job summary

Paws Up Montana is seeking a Front Desk Agent to join their team at their luxury ranch resort in Greenough, MT. The ideal candidate will deliver exceptional guest service while managing requests and complaints to ensure every guest has a memorable experience.

This role offers a competitive hourly salary of $20.00 and comes with excellent benefits including a 401K plan, paid time off, and various employee discounts. If you're passionate about hospitality, we want to hear from you!

Qualifications

• Knowledge of world class hospitality preferred.
• Current driver's license with two years driving experience.

Responsibilities

• Greet guests with professionalism, warmth and courtesy.
• Ensure an efficient arrival and departure process.
• Provide clear and accurate information about the hotel services.
• Anticipate guests' needs and acknowledge preferences.
• Handle complaints with discretion and provide solutions.
• Accurately handle cashiering and billing processes.
• Manage special requests.

Skills

Hospitality knowledge

Professional communication

Job description

If you are unable to complete this application due to a disability, contact this employer to ask for an accommodation or an alternative application process.

Front Desk Agent

Greenough, MT, US

Salary Range: $20.00 To $20.00 Hourly

We Inspire People to Be More Alive

About Paws Up Montana:

Paws Up Montana, America's premier luxury ranch resort, is more than a workplace - it's a chance to be part of something extraordinary.

Position:

We are seeking a talented Front Desk Agent to join our team. The Front Desk Agent delivers exceptional, personalized guest service, ensuring every interaction reflects the company’s standards and values. They provide accurate information, create a positive first impression, manage guest requests, and offer effective solutions to ensure a memorable and satisfying experience.

What We Offer:

• 401K with Employer Match
• Paid Time Off - 9 Floating Holidays and 15 Personal Days
• Career Development and Advancement Opportunities
• Life Insurance, Long Term, and Short-Term Disability
• Employee Assistance Program (5 free counseling sessions)
• Referral Bonus Program (Get paid $250 to recruit)
• Carpool Reimbursement ($5-$20/Day)
• Employee Discounts on Merchandise (30% on select items in our retail store)
• Employee Lunch Provided

Primary Functions and Responsibilities

• Greet guests with professionalism, warmth and courtesy.
• Ensure an efficient arrival and departure process.
• Provide clear and accurate information about the hotel services, facilities and policies.
• Anticipate guests' needs and acknowledge preferences.
• Communicate clearly and professionally with other departments.
• Handle complaints, with discretion, empathy, and provide solutions.
• Respond through various communication channels.
• Demonstrate urgency and efficiency while remaining effective under pressure.
• Keep a clean and organized workspace.
• Accurately handle cashiering and billing processes.
• Manage special requests.
• Maintain confidentiality of guest information.
• Follow up with and prioritize tasks throughout the shift.
• Keep a presentable image aligned with luxury standards.
• Follow and complete daily departmental checklists.
• Support Front Desk team functions as directed by Paws Up Leadership.

Supportive Functions and Responsibilities

• Display Paws Up Montana values and standards.
• Always demonstrate professionalism and hospitality to guests and team members.
• Handle guest transactions legally, ethically, and confidentially.
• Maintain a favorable working relationship with all team members to foster and promote a positive working environment.
• Always maintain a clean and neat appearance.
• Perform work in a safe and high-quality manner.

Looking for Team Members with:

• Knowledge of world class hospitality preferred
• Current driver's license with two years driving experience

If you are passionate about hospitality and ready to take on a new challenge at a prestigious resort, we would love to hear from you.

Paws Up Montana provides equal employment opportunities to all employees and applicants for employment and prohibits discrimination and harassment of any type without regard to race, color, religion, age, sex, national origin, disability status, genetics, protected veteran status, sexual orientation, gender identity or expression, or any other characteristic protected by federal, state, or local laws. This policy applies to all terms and conditions of employment, including recruiting, hiring, placement, promotion, termination, layoff, recall, transfer, leaves of absence, compensation, and training.