Front Desk Agent

Hampton-By-Hilton; Grand Rapids (MI); On-site; USD 19,000 - 28,000; Full time

Benefits offered by this job

Career development & training

Paid time off

Travel and hotel discounts

401(k) with company match

Incentive programs

Job summary

Hampton Inn & Suites Grand Rapids Downtown is seeking enthusiastic Front Desk Agents to join our guest services team. You will greet guests, check in/out, and provide exceptional service while maintaining hotel standards and loyalty program knowledge.

Flexibility is required to cover 1st shift (7am-3pm) and 2nd shift (3pm-11pm). Previous hotel experience is a plus, and the role involves daily reports and guest issue resolution.

Qualifications

• Strong guest-service orientation and ability to communicate clearly with guests and teammates.
• Excellent written and verbal communication skills for guest interactions and reports.
• Ability to manage time and prioritize tasks in a fast-paced hotel environment.

Responsibilities

• Check guests in and out, assign rooms, and handle special requests.
• Be knowledgeable about hotel operations, policies, and loyalty programs.
• Assist guests with questions; resolve problems promptly and courteously.
• Handle cash handling and banking procedures at shift end according to policy.
• Deliver daily reports to the accounting office and email them on time.
• Maintain front desk and public areas, ensuring cleanliness and safety.

Skills

Guest service

Verbal communication

Written communication

Time management

Problem solving

Leadership

Tools

Microsoft Office

Job description

Grand Rapids Hampton Inn & Suites Grand Rapids, MI, US

4 days ago Requisition ID: 2570

At Lodgco, we believe that hospitality success is driven by unwavering dedication, a vibrant workplace culture, and impactful narratives. We believe in investing in our team’s development to deliver a superior customer experience and achieve success together. For three decades, Lodgco Hospitality has set the standard for hospitality success. We are committed to revenue growth and maximizing the value of the assets we manage while fostering a supportive environment for our employees. Join us in elevating hotel operations and maximizing profitability.

Join Our Team Today!

Hampton Inn & Suites - Grand Rapids Downtown is looking for enthusiastic Front Desk Agents to assist with guest service operations. If you are committed to delivering outstanding guest service and hospitality, we are excited to hear from you!

Please note: We are seeking candidates with flexible availability to cover both 1st shift (7am-3pm) and 2nd shift (3pm-11pm).

JOB SUMMARY:Responsible for serving guests at the front desk while providing the highest level of service possible in an efficient, courteous, and professional manner.

ESSENTIAL JOB FUNCTIONS:

• Perform guest registrations (check ins & check outs), room assignments, and specialrequests
• Knowledge of daily hotel operations, policies, procedures, and internalrules
• Knowledge of Brand’s operating systems and Brand’s customer loyaltyprograms
• Knowledge of guest rooms, locations, amenities, features, and all other servicesoffered
• Knowledge of room rates, packages, discounts, andpromotions
• Ensure proper credit when checking out guest(s) and handle late charges accordingly
• Knowledge of cash handling and bank procedures to check out allguest(s)
• Bank out at end of shift by following dropprocedures
• Email daily reports to accounting office
• Answer phones, handle mail, and takemessages
• Assist guests with problems and questions; ensure all guest problems areresolved
• Knowledge of the city, local area, andattractions
• Utilize spare time for cleaning (i.e. front desk, back office, common areas) and maintaining sidewalks and frontentry
• Know all emergency procedures and the proper action totake
• Operate safe depositboxes
• Inspectconferencerooms,commonareas and public restroomstoensure cleanliness
• Perform security walks of hotel
• Investigate and address noise/partyissues
• Set up, prepare, and maintain breakfastarea

OTHER DUTIES:

Please note this job description is not designed to cover or contain a comprehensive listing of activities, duties or responsibilities that are required of the employee for this job. Duties, responsibilities and activities may change at any time with or without notice.

COMPETENCIES:

• Computer software skills
• Communication both verbal and written
• Dependable and guest-focused
• Time management and problem-solving skills
• Strong leadership abilities

REQUIRED/PREFERRED EDUCATION AND EXPERIENCE

• 1-2 years of hotel experience is a plus

ADDITIONAL ELIGIBILITY QUALIFICATIONS

Valid driver’s license and safe driving record – satisfactory criminal background screening required – professional references

SUPERVISORY RESPONSBILITY

This position doesn’t manage any staff members.

BENEFITS WE OFFER

• Career development & training
• Paid time off
• Travel and hotel discounts
• 401(k) with company match
• Incentive programs
• And more!

PHYSICAL DEMANDS

The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. While performing the duties of this job, the employee is regularly required to verbally communicate, listen, stand for long periods of time, ability to walk, kneel, stoop, bend, and lift up to 50 pounds.

EXPECTED HOURS OF WORK

This position requires variable hours based on the needs of the hotel.

EEO STATEMENT

In accordance with all applicable local, state, and federal laws, Lodgco is committed to a policy of nondiscrimination and equal employment. This policy requires that all decisions involving hiring, promotion, transfer, compensation, benefits, training, discipline, and all other personnel practices and terms or conditions of employment will be made without regard to race, color, religion, sex, age, national origin, disability, genetic information, height, weight, marital status, veteran status, sexual orientation or any other protected characteristic under state, federal, or local law. Lodgco also prohibits retaliation against any employee because the employee has engaged in an activity that is protected under state, federal, or local law.

NOTICE OF E-VERIFY PARTICIPATION

Lodgco Hospitality participates in E-Verify to confirm the identity and employment authorization of individuals hired to work in the United States. Before submitting this application, please review the following documents:

• E-Verify Notice of Participation
• Right to Work

By continuing with this application, you acknowledge that you have been informed of our participation in E‑Verify and have had the opportunity to review these notices.