Front Desk Agent

The Mark Hotel; Glenmont (NY); On-site; USD 10,000 - 60,000; Full time

Job summary

A leading hotel is seeking a Guest Services Agent to deliver exceptional hospitality services to guests, ensuring a positive experience throughout their stay. Responsibilities include managing guest queries, providing information about hotel facilities, and overseeing front desk operations. Ideal candidates will possess a reliable and committed attitude, with a strong emphasis on customer service and teamwork.

Qualifications

• Must be flexible and committed to scheduled shifts.
• Ability to work as part of a team is essential.
• Delivering great customer service and troubleshooting skills are necessary.

Responsibilities

• Provide top quality hospitality services for guests from check-in to check-out.
• Achieve positive outcomes from Guest queries in a timely and efficient manner.
• Demonstrate a high level of customer service at all times.

Skills

Customer service

Reliability

Teamwork

Attention to detail

Job description

$30 per hour

• Must have an upbeat, warm and positive attitude.
• Embody a passion for delivering impeccable service to all guests.
• Desirous of learning and growing professionally.
• Perform quality work within deadlines with or without direct supervision
• Interact professionally with other employees, customers and suppliers.
• Work effectively as a team contributor on all assignments.
• Work independently while understanding the necessity for communicating and coordinating work efforts with other employees and organizations.

Position Purpose:

As Guest Services Agent, you will provide top quality hospitality services for guests that contribute to an overall exceptional experience from check-in through check-out and complete audits, as required. A Guest Services Agent contributes to the first impressions of our Guests and, therefore, must perform the following tasks to the highest standards:

Responsibilities/Duties/Functions/Tasks

• Achieve positive outcomes from Guest queries in a timely and efficient manner
• Answer telephones using appropriate etiquette including answering the phone within 3 rings, answering with a smile in one's voice, using the callers' name, transferring calls to appropriate person/department, requesting permission before placing the caller on hold, taking and relaying messages, and allowing the caller to end the call.
• Speak to guests and co-workers using clear, appropriate and professional language.
• Ensure that both the Front Office Manager and Reception Supervisors are kept fully aware of any relevant feedback from guests and, or, other departments
• Demonstrate a high level of customer service at all times
• Use the correct procedures regarding the acceptance of foreign currencies, credit cards and cash in accordance with the hotel credit policy
• Assist other departments, as necessary
• Assist guests regarding hotel facilities in an informative and helpful way
• Other duties as assigned

Qualifications

• Must be flexible, reliable and committed- Attendance for scheduled shifts is crucial
• An eye for details and willingness to follow directions are important
• Ability to work as part of a team
• Delivering great customer service and troubleshooting
• Weekend availability is required

Special Position Requirements

• Standing long hours.

Preferences

• Languages are a plus
• Previous Hotel experience

Work Requirements

(Work requirements for mental, physical or other important issues which relate to the job)