Front Desk Agent

Hyatt Hotels Corporation; Denver (CO); On-site; USD 60,000 - 80,000; Full time

Job summary

Join a growing team at Hyatt Centric Downtown Denver as a Front Desk Agent. This role offers the chance to create lasting impressions for guests through exceptional service and engagement, while also providing opportunities for growth into management roles through the Management Development Program.

Benefits

401k

Health/Dental/Vision/Life Insurance

Management Development Program

Travel Discounts

Vacation/Well/Holiday Pay

Referral Bonus Program

Qualifications

• Previous front desk experience ideal; training available for the right candidates.
• Strong communication skills required; fluency in English and Spanish preferred.
• Positive attitude and ability to handle multiple tasks.

Responsibilities

• Welcome guests and manage their information.
• Distribute keys and assign rooms.
• Answer inquiries to ensure excellent guest stays.

Skills

Communication

Customer Service

Teamwork

Tools

Microsoft Office

OnQ

Opera

Fosse

Lightspeed

HotSOS

GXP

BOB

Kipsu

Slack

Job description

Seeking charismatic guest service professionals to join our ROCKSTAR TEAM. If you're outgoing and have a desire to grow your career, APPLY NOW!

Hyatt Centric Downtown Denver

Summary

About Us: Our TEAM culture motivates and encourages each individual member to achieve “MORE” in daily life and prosper in their career with a company that values them. Our hope is that each day you will uncover new reasons to love what you do!

T.E.A.M = Together Everyone Achieves More

About the Role: Seeking charismatic and outgoing hospitality professionals to join our growing TEAM! As Front Desk Agent you will be a crucial asset to our innovative TEAM, creating lasting impressions for our guests.

Yourinfectious enthusiasm, genuine smile, attentive service, andpassion for hospitalitywill shine and set the tone foran unforgettable guest experience.

Advancement Opportunities and Professional Career Path:

Are you looking to plant your roots, be a part of a TEAM that feels like family, and grow your career within a prospering establishment who invests in their associates?

Our Management Development Program is a perfect way to get you to the next level! The MDP Program takes our top talent of today and creates the leaders of tomorrow,YOUcould achieve a management opportunity in less than one year! What’s Your More?

• 401k
• Health/Dental/Vision/Life/Voluntary Insurance
• Management Development Program
• TEAM and Travel Discounts
• Vacation/Well/Holiday Pay
• Referral Bonus Program
• We are conveniently located within walking distance from multiple public transportation stations for easy commuting

Full-Time positions are benefits eligible including time off, travel discounts, medical and other insurance options are also available.

Travel Discounts- With multiple brands and thousands of locations around the world, TEAM are eligible for special travel discounts and sometimes even F&B discounts! Get away to relax, visit family or see the World!

Responsibilities: In this role you will welcome guests, manage their information, distribute keys, and assign rooms, and answer any general inquiries to ensure they have an excellent stay with us.

Requirements:

• Prior front desk experience in a Hyatt brand setting or luxury hotel environment is ideal, but willing to train the right customer service professional looking to grow their career. We are dedicated to thoroughly training & developing our team into hotel leaders through interactive teamwork in a positive work environment!
• Strong knowledge of software applications is beneficial, especially Microsoft Office (Word, Excel, PowerPoint) and hotel-specific platforms (OnQ, Opera, Fosse, Lightspeed, HotSOS, GXP, BOB, Kipsu, Slack)
• Strong communication and listening skills and excellent speaking, reading, and writing ability
• Fluency in English: additional languages preferred. Spanish language skills are highly desired
• Flexible schedule required for days, weekends, and holidays
• High energy with effective and influential people skills. Positive attitude and the desire to motivate others
• The ability to prioritize and work on several projects simultaneously should pose a challenge without being overwhelming
• Ability to comprehend and use technical or professional language, either written or spoken, to communicate complex ideas

Compensation: $18.80+ hourly based on experience

This position is at a location where Hyatt is not the employer. The employer of individuals working at this hotel may be a third-party management company that is responsible for all employment benefits and obligations at this location.

Our family is always growing. Want to be in the know?