Front Desk Agent 2nd Shift

StepStone Hospitality; Providence (RI); On-site; USD 60,000 - 80,000; Full time

Job summary

StepStone Hospitality seeks an enthusiastic Front Desk Agent for the 2nd shift at Le Meridien Sheraton Charlotte Hotel. This entry-level role involves providing top-notch customer service, managing guest queries, and ensuring a smooth hotel check-in process. Ideal candidates will have a friendly demeanor and alignment with the company values.

Qualifications

• Natural aptitude and alignment with company values are prioritized.
• Experience is valued, but not mandatory.

Responsibilities

• Registering and assigning rooms to guests.
• Answering inquiries about hotel services.
• Managing billing and payment processing.

Skills

Customer Service

Office Software Proficiency

Communication

Time Management

Education

Relevant education in Hospitality

Job description

Join to apply for the Front Desk Agent 2nd Shift role at StepStone Hospitality.

21 hours ago Be among the first 25 applicants.

Description

The Le Meridien Sheraton Charlotte Hotel is seeking dynamic and motivated individuals for the position of Front Desk Agent at our StepStone Hospitality managed hotel. As a Front Desk Agent, you will provide friendly, service-oriented assistance to guests and associates. Responsibilities include attending to inquiries, providing information, recommendations, and directions to ensure guest satisfaction.

Job Type

Full-time

Requirements

Weekdays, weekends, and holidays are required. 2nd shift from 3pm to 11:30PM. Responsibilities include:

• Registering and assigning rooms to guests.
• Issuing room keys and escort instructions.
• Managing mail and messages.
• Answering inquiries about hotel services and directions.
• Tracking room availability and rates.
• Billing and payment processing.
• Handling reservations and cancellations.
• Depositing guest valuables.
• Using office software proficiently.
• Having knowledge of night audit procedures.
• Training as front desk and hotel operator.

Relevant education and experience are valued, but a natural aptitude and alignment with company values are primary.

EOE - All qualified applicants will receive consideration regardless of race, religion, color, national origin, gender, sexual orientation, age, marital status, veteran status, or disability.

Salary

$17.00 per hour

Additional Information

• Seniority level: Entry level
• Employment type: Full-time
• Job function: Management and Manufacturing
• Industry: Hospitality