Front Desk Agent

Cherry Valley Hotel; Georgia; On-site; USD 17,000 - 22,000; Full time

Job summary

Courtyard/Residence Inn Jekyll Island is seeking a Front Desk Agent to welcome guests and ensure a smooth check-in and check-out experience at our Jekyll Island, GA property. You will handle guest requests, process transactions with accuracy, and maintain front desk software.

Strong English communication and a friendly hospitality mindset are essential in this fast-paced, guest-focused role. Join our team to deliver outstanding service and create memorable stays for travelers and families

Qualifications

• Good verbal and written English communication skills.
• Ability to handle cash or credit transactions.
• Front office software proficiency.

Responsibilities

• Make a First Impression – welcome guests in person or by phone with a warm, helpful demeanor.
• Make a Lasting Impression – assist guests during check-out and address concerns gracefully.
• Enjoy Problem Solving – help with luggage, directions, and local recommendations as needed.
• Be Accountable – manage cash, route calls, and handle guest requests efficiently.
• Be a Safety & Security Agent – follow hotel safety policies and escalate issues as required.

Skills

English proficiency

Cash handling

Front desk software

Job description

Courtyard/Residence Inn Jekyll Island
178 S Beachview Dr
Jekyll Island, GA 31527, USA

Description

Front Desk Agent

As a Front Desk Agent, you will be the first and last point of contact for guests, playing a pivotal role in shaping their experience. Whether you're welcoming an excited family embarking on their vacation, assisting a business traveler seeking a smooth check-in, or helping a guest in need of personal assistance, your warm and genuine hospitality will set the tone for their stary. This position gives you the opportunity to shine as it is a fast-paced and interactive role! As Front Desk Agent, you will:

• Make a First Impression – the person in this role must have a genuine passion to deliver a great hospitality experience – whether in person or by phone. You must want to wow the guest with your welcoming personality.
• Make a Lasting Impression – while checking the guest out, inquire about their stay and let them know you really care so if they had a problem or complaint, they share it with you. Be courteous and willing to listen!
• Enjoy Problem Solving – many guests need help with miscellaneous things – their luggage, directions, finding a good restaurant, lost luggage, a cold shower. Listen and help as best you can. You should never be too busy to help.
• Be Accountable – you will be collecting money, routing calls, taking messages, and meeting many other guest needs. You need to be accurate and efficient in your processes.
• Be a Safety & Security Agent – follow your hotel’s established safety and security policies & procedures. Anticipate problems and call management as needed.

Job Requirements

This role requires good verbal and written English communication skills. You must be able to handle cash or credit transactions and have front office software proficiency. This job requires light work – exerting up to 20 pounds of force occasionally and/or up to 10 pounds frequently with a regular need to lift, carry, push, pull or otherwise move objects. From time to time you may need to assist with luggage which may require you to exert force of up to 50 pounds of force. Long hours, many of which may be spent standing, required.

Equal Opportunity Employer
This employer is required to notify all applicants of their rights pursuant to federal employment laws.For further information, please review the Know Your Rights notice from the Department of Labor.