Front Desk Agent

Blue Sky Hospitality Solutions; Front Royal (VA); On-site; USD 28,000 - 35,000; Full time

Job summary

A leading hospitality company is seeking a Front Desk Representative to be the first point of contact for guests. This role involves greeting visitors, managing check-ins and check-outs, and ensuring customer satisfaction with a focus on service excellence. Ideal candidates will possess strong communication skills, a service-oriented mindset, and a high school diploma.

Qualifications

• Proficient in English (oral and written).
• Familiarity with office machines like fax and printer.
• Additional qualifications will be a plus.

Responsibilities

• Greet and welcome guests upon arrival.
• Register guests verifying reservation and payment information.
• Respond to requests for late check outs and other inquiries.

Skills

Communication

Customer service orientation

Problem-solving

Organizational skills

Multi-tasking

Education

High School diploma

Tools

MS Office

Job description

About the Front Desk Agent

DoubleTree by Hilton Front Royal -- We're looking for a friendly, team-oriented Front Desk Representative to be the first point of contact for all of our on-site visitors. You'll be maintaining and executing on all receptionist and clerical duties at the desk of our main entrance.

The ideal candidate will have a friendly, easygoing personality in addition to being perceptive and disciplined. You should be able to deal with complaints, learn quickly, and give accurate information. A customer-oriented approach is essential.

We want you to make our guests and visitors feel appreciated and valued while on our premises.

Front Desk Responsibilities

• Greet and welcome guests upon arrival.
• Register guests into the computer, verifying reservation, address, and credit information.
• Promote the Guest Loyalty Program and provide recognition and benefits to all present members.
• Accept payment for guests’ accounts both at the time of registration and at checkout.
• Maintain a house bank and make a deposit and accurate report of receipts daily.
• Cash checks and exchange currency for guests.
• Answer phone in a timely manner.
• Respond & process requests for late check outs, room changes, lock-outs, billing inquiries, and extension of stay.
• Keep activity log updated to allow for proper follow-up.
• Ensure guest satisfaction
• Issue key to and control entrance of safety deposit boxes.
• Post miscellaneous charges as requested.
• Assist in handling mail and facsimiles and providing guest with information regarding hotel facilities and local attractions.
• Book reservations for those guests who approach the Front Desk.

Front Desk Requirements

• Familiarity with office machines (e.g. fax, printer etc.)

• Knowledge of office management and basic bookkeeping

• Proficient in English (oral and written)

• Excellent knowledge of MS Office (especially Excel and Word)

• Strong communication and people skills

• Good organizational and multi-tasking abilities

• Problem-solving skills

• Customer service orientation

• High School diploma; additional qualifications will be a plus