Front Desk Agent

Shelby American, Inc.; Fredericksburg (VA); On-site; USD 30,000 - 50,000; Full time

Job summary

An established industry player seeks a dynamic Front Desk Agent to enhance guest experiences through exceptional service and professionalism. This role is crucial in managing front desk operations, ensuring smooth check-ins and check-outs, and providing necessary information to guests and vendors. The ideal candidate thrives in a fast-paced environment and demonstrates strong communication and problem-solving skills. Join a team that values employee development and offers a rewarding benefits package, including healthcare, wellness programs, and opportunities for career growth. If you are passionate about hospitality and eager to make a difference, this position is perfect for you.

Benefits

Healthcare including Medical, Dental, and Vision Insurance

401(k) Retirement plan

Paid Sick and Vacation Time

Employee Assistance Program

Free room nights at hotels

Referral bonus program

Discounted tickets to theme parks

Wellness Subscriptions

Incentive based bonus program

Career Growth opportunities

Qualifications

• Highly motivated team player with strong initiative and desire for achievement.
• Effective in handling workplace problems and providing excellent guest service.

Responsibilities

• Manage front desk operations including check-in/check-out of guests.
• Process payments and prepare reports for management.

Skills

Communication Skills

Problem-Solving

Customer Service

Teamwork

Job description

Description

Our team is looking to add an upbeat Front Desk Agent to manage all aspects of front desk operations and be a key person of reference for our guests and vendors. To be successful in this role, you will need to extend professionalism and courtesy, have outstanding communication skills, and have the ability to work in a fast-paced environment.

This position may require flexible scheduling availability.

Requirements

Job Requirements:

• Check-in/Check-out hotel guests
• Process all payments according to established hotel requirements
• Provide information and assistance to all guests and vendors
• Prepares all necessary reports during each shift for the management team

Job Qualifications:

• Highly motivated team player with strong initiative and desire for achievement
• Must be effective in handling problems in the workplace including anticipating, preventing, identifying, and solving problems as necessary
• Ability to work well in stressful situations
• Readily available and approachable for all guests while providing excellent guest service

Physical Demands:

The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. While performing the duties of this job, the employee is regularly required to stand, sit or walk for an extended period of time. The number of hours you will be scheduled to work during the week is variable and is based on guest occupancy, season, staffing and other factors. Island Hospitality is unable to guarantee a specific number of work hours per week.

Training:

Island Hospitality is committed to employee development and displays that commitment with a formalized training and development program providing a clear path for any employee with a desire and aptitude to thrive in the hospitality business. As team members join Island Hospitality from other organizations they too can build on that prior experience and find further growth opportunities within our company by utilizing the tools and resources offered.

Team Member Wellness Program: How We Thank You For All You Bring To The Team

Rewarding Benefits Package:

• Healthcare including Medical, Dental, and Vision Insurance
• HSA & FSA plans available!
• Dependent care FSA
• Identity Theft Protection Insurance Commuter benefits including transit & parking
• Pet Insurance
• PTO and Payroll Incentives for Annual Wellness Exams
• Employee Assistance Program
• Wellness Subscriptions including access to gyms, financial planning, counseling, and legal services
• Paid Sick and Vacation Time
• Family Leave
• 401(k) Retirement plan - IHM Matches 100% up to 3% of your salary and an extra 50% on the next 2% of your salary. 401(k) is fully vested upon the first contribution

Rewarding Hard Work:

• Incentive based bonus program
• Free room nights at our hotels and employee discounts within your hotel brand
• Discounts for friends and family within your hotel brand
• Team Member of the Month, Quarter, and Year recognition and bonus
• Discounted tickets to theme parks, musicals, movies, and more through Tickets at Work
• Career Growth through our in-house training program with a path personalized to your desired goals
• Referral bonus program to ANY of our locations

Equal Opportunity Employer

Island Hospitality uses E-Verify to confirm work authorization in all municipalities where it is required by law.