Front Desk Agent at the Marriott Cincinnati Northeast

Columbia Sussex Corporation; Ohio; On-site; USD 28,000 - 38,000; Full time

Job summary

A leading hospitality company is seeking a Front Desk Agent at the Marriott Cincinnati Northeast. In this role, you will greet guests, manage registrations, and ensure exceptional service according to Five Star Standards. An ideal candidate is positive, cares sincerely for guests, and embodies the company's core values. We value a willingness to learn above experience.

Qualifications

• Experience in hospitality preferred, but willing to train.
• Candidates should embody core values aligned with Honored Hospitality.

Responsibilities

• Greet and register guests, providing prompt service.
• Handle guest complaints and ensure satisfaction.
• Input and retrieve information from the computer system.

Skills

Positive attitude

Genuine care

Open-mindedness

Job description

Position: Front Desk Agent at the Marriott Cincinnati Northeast

Location: Mason, OH

Job Id: 1250

# of Openings: 1

Job Position:

• Guest Service Agent

We are seeking a passionate hospitality professional for the position of Front Desk Agent at the Cincinnati Marriott Northeast. This person will greet and register guests, provide prompt and courteous service, and close out guest accounts upon completion of their stay, maintaining Five Star Service Standards at all times.

The shift time varies between 7am-3pm and 3pm-11pm.

Primary Responsibilities:

• Greet customers immediately with a friendly and sincere welcome.
• Use a positive and clear speaking voice, listen to and understand guest requests, and respond with the appropriate action, providing accurate information such as outlet hours and local attractions.
• Be an expert of the property and the local area.
• Complete the registration process by inputting and retrieving information efficiently from a computer system, confirming pertinent information including number of guests and room rate.
• Promptly answer the telephone using positive and clear communication.
• Input messages into the computer and update Guest profiles.
• Retrieve messages and communicate their content to guests.
• Retrieve mail, small packages, and facsimiles for customers as requested.
• Handle guest complaints, conducting thorough research to develop effective solutions and negotiate results.
• Take ownership of guest challenges and follow through to ensure guest satisfaction. Remain calm and alert during emergency situations and heavy hotel activity.
• Plan and implement detailed steps using experienced judgment and discretion.
• Complete all other assignments, duties, and tasks as assigned by the Front Desk Manager.

Requirements:

• Candidates should embody our core values to help realize our mission of Honored Hospitality.
• Positive attitude
• Genuine care
• Open-mindedness
• Experience in hospitality is preferred, but we are willing to work with the right candidate.