Front Desk Agent

Courtyard Fort Wayne, IN; Fort Wayne (IN); On-site; USD 25,000 - 45,000; Full time

Job summary

An established industry player in hospitality is seeking enthusiastic individuals to join their team in Fort Wayne. This role emphasizes fast, fun, and friendly service, perfect for those who thrive in a dynamic environment. You'll be responsible for checking in guests, addressing their needs, and ensuring a delightful stay. With flexible shifts and a supportive team, this position offers a unique opportunity to grow within the company while providing top-notch service. If you love interacting with people and want to be part of a vibrant workplace, this is the perfect chance for you to shine.

Benefits

401(k)

Dental insurance

Employee discounts

Health insurance

Paid time off

Vision insurance

DailyPay

Referral bonus

Opportunities for bonuses

Upward mobility

Qualifications

• Highly organized with strong guest service knowledge.
• Good verbal and written communication skills required.

Responsibilities

• Ensure efficient and courteous treatment of all guests.
• Address guest concerns and maintain room inventory.

Skills

Customer Service

Communication Skills

Organizational Skills

Basic Computer Skills

Team Leadership

Job description

Benefits:

1. 401(k)
2. Dental insurance
3. Employee discounts
4. Health insurance
5. Paid time off
6. Vision insurance

Company Overview:

We provide the best in hospitality - to our employees and our guests. We offer seasonal work and full-time careers; flexible schedules and steady employment; extra cash or career growth. We hire friendly employees who provide quality service.

Job Summary:

Fast, fun, and friendly are the main characteristics of this position. Checking in guests during peak hours, showing that classic “customer service” smile, and always having fun with this awesome team is what we want from you. We want to help answer guest questions and make their stay as enjoyable as we possibly can. If you are a people kind of person, then we want you for this position.

These are 8 hour shifts that range from 7am-3pm, 3pm-11pm, and 11pm-7am.

Responsibilities:

1. Ensure that all guests are being treated in an efficient and courteous manner and that all standards are being applied by all staff members.
2. Address all guest concerns and ensure follow up is complete.
3. Assist in the daily maintenance of room inventory status to achieve optimal levels of revenue while maintaining high levels of guest expectations.
4. Supervise the activities and the service levels of the bell staff to ensure that the arrival, departures and all other guest contact are conducted in an efficient and friendly manner.

Qualifications:

1. Highly organized.
2. Must possess a thorough knowledge of guest service and satisfaction.
3. Requires good communication skills, both verbal and written.
4. Most tasks are performed in a team environment with the employee acting as a team leader.
5. Must possess basic computational ability.
6. Must possess basic computer skills.

Benefits/Perks:

1. Medical, Dental, and Vision options for full-time employees.
2. Paid time off and 401(k) for full-time employees.
3. All employees get discounts on hotels across the country! Get franchise rates at all hotels within the same brand plus discounts on other hotels managed by ZMC Hotels.
4. Regular opportunities for bonuses.
5. $250 referral bonus for you and a referred associate.
6. DailyPay: access to your already earned wages before payday.
7. Opportunities for upward mobility and growth within the company.