Front Desk Agent - Hampton Inn Dupont Fort Wayne, IN

Kaizen Lab Inc.; Fort Wayne (IN); On-site; USD 30,000 - 40,000; Full time

Job summary

An established industry player is seeking a dedicated Front Desk Attendant to join their team in Fort Wayne. This full-time position offers a dynamic work environment where you'll manage guest interactions, handle reservations, and ensure exceptional service delivery. With a focus on training and development, this role is perfect for individuals looking to grow in the hospitality sector. Enjoy competitive wages, flexible hours, and the opportunity to work in a supportive team atmosphere. If you're organized, efficient, and passionate about guest service, this could be the perfect fit for you!

Benefits

Competitive Wages

Flexible Hours

Worldwide Hotel Discounts

Training and Development

Qualifications

• Proficient in using Property Management Systems for reservations and bookings.
• Excellent verbal and written communication skills are preferred.

Responsibilities

• Handle reservations, cancellations, and group bookings efficiently.
• Resolve guest complaints and special requests within guidelines.

Skills

Customer Service

Communication Skills

Problem Solving

Organizational Skills

Tools

Property Management System (PMS)

Job description

Blue Flame Management is the Best Place to Work with its competitive wages, flexible full-time to part-time hours, and great worldwide hotel discounts! We pride ourselves in having the best training so no matter your experience we can help you! We are looking for the Best Front Desk person in the city! Blue Flame manages three hotels on the Northeast side of Fort Wayne: the Hampton Inn Dupont, and the Hilton Garden Inn and Home2 Suites (a dual property location).

As a Front Desk Attendant at the hotel, your general responsibilities will be to be proficient in the use of the PMS, including but not limited to handing reservations, cancelations, group bookings, incoming sales leads, etc., deal efficiently with guest complaints or special requests regarding rooms or other functional areas of the property within guidelines, policies, and procedures offering guest service and service recovery, monitor, promote, review, and give insight on guest service scores on a weekly/monthly basis as directed, confer and cooperate with other property personnel to resolve operating problems and ensures coordination of property activities. It is preferred that you have excellent verbal and written communication skills and are organized, efficient, and prioritize work. This is a full-time, 1st shift position.