Front Desk Agent

Crestline Hotels & Resorts; Fort Wayne (IN); On-site; USD 30,000 - 40,000; Full time

Job summary

An established industry player in the hospitality sector is seeking a Front Desk Agent to join their dynamic team. This role is pivotal in ensuring guest satisfaction through efficient check-in and check-out processes, addressing guest inquiries, and resolving any issues that may arise. The ideal candidate will possess strong communication skills and a knack for anticipating guest needs, contributing to a welcoming atmosphere. If you're passionate about providing exceptional service and looking to grow in the hospitality field, this opportunity is perfect for you.

Qualifications

• One year of experience in a similar hotel role.
• Basic computer skills required.

Responsibilities

• Assist guests with check-in and check-out processes.
• Resolve guest complaints and maintain positive relations.
• Handle cash transactions and process guest requests.

Skills

Guest Relations

Complaint Resolution

Basic Computer Skills

Education

High School Graduate or GED

Job description

Join to apply for the Front Desk Agent role at Crestline Hotels & Resorts

4 days ago Be among the first 25 applicants

Join to apply for the Front Desk Agent role at Crestline Hotels & Resorts

Get AI-powered advice on this job and more exclusive features.

Overview

The Front Desk Agent is responsible for assisting guests with check-in and check-out, answering and processing all phone calls received, plus handling all special requests for services or information, in accordance with standard policies and procedures.

Potential Career Paths

Front Desk Supervisor – Front Desk Manager – Front Office Manager - Operations Manager - Assistant General Manager – General Manager – Area Vice President of Operations

Key Duties & Responsibilities

• Resolve guest complaints, ensuring guest satisfaction.
• Anticipate guests' needs, respond promptly, and acknowledge all guests, regardless of busyness or time of day.
• Maintain positive guest relations at all times.
• Maintain complete knowledge of hotel features/services, hours of operation, room rates, special packages, promotions, daily house count, expected arrivals/departures, and scheduled group activities.
• Obtain assigned bank and ensure accuracy of contracted monies; keep bank secure at all times.
• Answer department telephone within 3 rings, using correct greeting and etiquette.
• Process all guest check-ins, verify registration card information, obtain backup payment information, and handle cash transactions.
• Escort guests and transport luggage as needed.
• Handle overbooked or walk-in guests.
• Accept and record wake-up call requests, monitor and distribute guest faxes, and communicate guest information to relevant departments.
• Resolve discrepancies on room status reports with Housekeeping, process check-outs, and handle adjustments and charges.

Education And Experience

• High School Graduate or GED.
• One year of experience in a similar hotel role.
• Basic computer skills required.

Crestline Hotels & Resorts is an Equal Opportunity Employer/Affirmative Action Employer. All qualified applicants will receive consideration without regard to race, color, religion, sex, national origin, age, veteran status, sexual orientation, gender identity, or disability.

Seniority level

• Entry level

Employment type

• Full-time

Job function

• Management and Manufacturing

Industries

• Hospitality