Front Desk Agent

Wyndham Hotels & Resorts; Fort Walton Beach (FL); On-site; USD 10,000 - 60,000; Full time

Job summary

Join a dynamic team as a Front Office Agent at a leading hospitality provider. This role is essential in delivering exceptional service to guests, ensuring a smooth check-in and checkout process while maximizing room revenue. You will engage with guests, answer inquiries, and maintain a welcoming atmosphere, all while working in a vibrant hotel environment. With opportunities for growth and development, this position is perfect for those passionate about hospitality and customer service. Embrace the chance to be part of a renowned company that values its employees and guests alike!

Qualifications

• Experience in a hotel or related field preferred.
• Effective verbal and written communication skills with staff and guests.

Responsibilities

• Provide courteous service to guests during check-in and checkout.
• Answer inquiries regarding restaurants, transportation, and entertainment.
• Handle check-ins and checkouts efficiently.

Skills

Customer Service

Multitasking

Effective Communication

Problem Solving

Education

High School Diploma

College Coursework in Related Field

Tools

Front Desk Computer System

Job description

Compensation and Location

Compensation Type: Hourly

Highgate Hotels is a premier real estate investment and hospitality management company recognized as an industry innovator. We are the leading player in U.S. gateway markets such as New York, Boston, Miami, San Francisco, and Honolulu, with expanding presence in Europe, Latin America, and the Caribbean. Our portfolio exceeds $20 billion in assets and generates over $5 billion in revenue. We offer expert guidance throughout the hospitality property cycle, develop bespoke hotel brands, and utilize industry-leading revenue management tools to maximize performance and asset value. Our executive team comprises some of the most experienced hotel management leaders, making us a trusted partner for top ownership groups and major hotel brands. We have corporate offices in London, New York, Dallas, and Seattle.

Location

Four Points Ft. Walton Beach

1325 Miracle Strip Pkwy Hwy 98E
Fort Walton Beach, FL 32548

Overview

The Front Office Agent is responsible for providing attentive, courteous, and efficient service to all guests during check-in, throughout their stay, and at checkout, while maximizing room revenue and occupancy.

Responsibilities

1. Answer inquiries from guests regarding restaurants, transportation, entertainment, etc.
2. Follow all cash handling and credit policies.
3. Be aware of all rates, packages, and special promotions as listed in the Red Book.
4. Be familiar with all in-house groups.
5. Be aware of closed out and restricted dates.
6. Obtain necessary information when taking room reservations and follow rate-quoting scenarios.
7. Be familiar with hospitality terminology.
8. Know emergency procedures and assist as needed.
9. Handle check-ins and checkouts in a friendly, efficient, and courteous manner.
10. Use proper two-way radio etiquette when communicating with staff.
11. Operate all relevant aspects of the Front Desk computer system.
12. Complete shift tasks and duties efficiently.
13. Perform bucket checks, room rate verification, and housekeeping reports.
14. Balance and prepare paperwork for shift closing.
15. Maintain and promote guest programs and promotions.
16. Keep a clean work area.
17. Assist guests with safe deposit boxes.

Qualifications

• College coursework in a related field is helpful.
• Experience in a hotel or related field preferred.
• High School diploma or equivalent required.
• Computer skills required.
• Customer service experience preferred.
• Maintain a warm, friendly demeanor at all times.
• Effective verbal and written communication skills with staff and guests.
• Ability to listen, understand, and clarify concerns.
• Multitasking and prioritization skills.
• Approach all interactions with courtesy and professionalism.
• Maintain regular attendance as per hotel standards.
• Personal appearance and grooming must meet standards, including proper uniform and nametag.
• Follow hotel standards and regulations for safety and efficiency.
• Identify and help solve problems proactively.
• Handle complex information and data effectively.
• Cross-train in other hotel areas.
• Maintain confidentiality of information.
• Show initiative by anticipating needs.
• Perform additional duties as assigned by management.