Lodging Front Desk Agent $18/hr at Lodge 30A Full-Time Position

The St. Joe Company; Santa Rosa Beach (FL); On-site; USD 10,000 - 60,000; Full time

Job summary

An established industry player is seeking a dedicated Lodging Front Desk Agent for a full-time role. This position involves welcoming guests, managing check-in and check-out processes, and ensuring a seamless experience. You will be the first point of contact, addressing guest inquiries and providing local recommendations. The ideal candidate will possess strong communication skills and a friendly demeanor, making every guest feel valued. Join a vibrant team in a dynamic environment where your contributions will enhance guest satisfaction and create memorable experiences.

Qualifications

• Entry-level position requiring basic education and customer service experience.
• Skills in communication, problem-solving, and detail orientation are essential.

Responsibilities

• Register guests and accommodate their requests during check-in and check-out.
• Handle payments, resolve billing issues, and maintain a clean front desk area.

Skills

Detail-oriented

Excellent communication skills

Customer service experience

Problem-solving skills

Ability to build local service relationships

Education

Basic education and literacy skills

Ability to communicate in basic English

Tools

Microsoft Office

Resort check-in software

Job description

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Job Summary: The Front Desk Agent is responsible for checking hotel guests in and out, ensuring an enjoyable experience. Main duties include greeting guests, answering questions, recommending activities and restaurants, and handling phone calls.

Job Responsibilities:

1. Register guests and accommodate requests
2. Handle check-in and check-out processes
3. Process payments and resolve billing issues
4. Answer phones and respond to emails professionally
5. Maintain a clean front desk area
6. Assist guests with questions and recommendations
7. Store luggage and arrange transportation
8. Keep records of guest check-ins and check-outs
9. Post changes to guest accounts
10. Address guest needs, resolve problems and complaints
11. Coordinate with housekeeping to ensure room readiness
12. Provide information about rooms, rates, and amenities
13. Confirm group reservations and arrange VIP services
14. Upsell additional facilities and services
15. Perform other duties as assigned

Qualifications:

Education and Experience

• Basic education and literacy skills
• Ability to communicate in basic English (preferred)
• Customer service experience (preferred)
• Hospitality experience (preferred)

Knowledge, Skills, & Abilities

• Detail-oriented and thorough
• Respectful of guest privacy
• Consistent work ethic
• Friendly and professional interaction
• Proficient with Microsoft Office
• Excellent communication skills
• Knowledge of local attractions
• Ability to build local service relationships
• Familiarity with resort check-in software
• Problem-solving skills

Physical Demands:

• Frequent speaking, typing, writing, standing

Working Conditions:

• Front desk environment, computer use, guest interaction
• Standing for 8+ hours
• Possible exposure to upset guests

Additional Details:

• Seniority level: Entry level
• Employment type: Full-time
• Job function: Purchasing
• Industries: Retail