Front Desk Agent

Altitude-Management-Group-LL; Florida; On-site; USD 32,000 - 42,000; Full time

Job summary

Altitude-Management-Group-LL is seeking a front desk/concierge professional in a luxury Miami condominium setting. The role focuses on greeting owners, guests and visitors while ensuring top-tier service and professionalism.

You will work closely with the concierge team and property leadership to uphold 5-star standards. The position requires english proficiency, strong communication, organization, and the ability to handle multiple tasks, emergencies, and resident requests with discretion and

Qualifications

• Must be able to speak, read and write English to facilitate the communication process.
• Must possess basic computer skills, basic math skills, and strong communication skills.
• Should be detailed and highly organized.
• Must have flexible availability.
• Previous luxury experience preferred.
• Able to work a flexible schedule.
• Must have good computer and communication skills, multi-task oriented.
• High school degree and degree in hospitality preferred.
• One year similar experience in a luxury condominium property preferred
• Multi-language preferred. Written, spoken and reading proficiency in the English language.

Responsibilities

• Greet unit owners, guests and visitors and assist with concierge tasks.
• Collaborate with the concierge team and property leadership to ensure 5-star service.
• Monitor Elevator EMS responses and assist in emergencies.
• Resolve and follow up on complaints/issues promptly.
• Maintain daily logs, records and forms; receive and register packages.
• Maintain a safe and secure environment throughout the building.
• Support Porsche Design Tower Miami emergency procedures with professionalism.
• Perform tasks as delegated by Front Desk Supervisor and General Manager.
• Follow safety procedures and maintain a safe work environment.

Skills

Customer service

Communication

Time management

Multitasking

Hospitality experience

Education

High school diploma

Degree in hospitality

Tools

Computer skills

Job description

SUMMARY: Primarily responsible for greeting unit owners, guests and visitors. Works closely with the concierge team and property leadership to ensure 5 star luxury service.Demonstrates excellent customers service, communication and time management skills.Displays, at all times, a friendly, courteous and professional manner in all dealings with residents, patrons and other employees.Monitors elevator Emergency Response SystemResponds to emergency situations in timely and efficient mannerResolve and follows-up on all complaints/issuesWorks closely with the Concierge to follow up on resident’s requests.Maintains daily log, records, and formsReceives and registers all resident’s packagesMaintains a safe and secure environment throughout the buildingHandles Porsche Design Tower Miami emergency procedures and situations with maturity and professionalismPerforms tasks and projects as delegated by Front Desk Supervisor, Assistant Property Manager, and General Manager.Follows safety procedures and maintains a safe work environmentOther duties instructed and required by property managementQUALIFICATIONS REQUIREMENTS:Must be able to speak, read and write English to facilitate the communication process. Must possess basic computer skills, basic math skills, and strong communication skills. Should be detailed and highly organized. Must have flexible availability. Previous luxury experience preferred. Able to work a flexible schedule. Must have good computer and communication skills, multi-task oriented.EDUCATION AND/ OR EXPERIENCE:High school degree and degree in hospitality preferred.One year similar experience in a luxury condominium property preferredLANGUAGE SKILLS:Multi-language preferred. Written, spoken and reading proficiency in the English languageAbility to read and comprehend simple instructions, short correspondence, and memos. Ability to write simple correspondence. Ability to effectively present information in one-on-one and small group situations to residents, guest, and other employees.PHYSICAL DEMANDS:The physical problems described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.While performing the duties of this job, the employee is frequently required to stand, walk, and talk or hear. The employee is occasionally required to sit; use hands to finger, handle, or feel objects, tools, or controls; reach with hands and arms; climb or balance; and stoop, kneel, crouch, or crawl.The employee must occasionally lift and/or move up to 15 pounds.