Front Desk Agent

Spire Hospitality; Denver (CO); On-site; USD 60,000 - 80,000; Full time

Job summary

A leading hospitality management company is seeking a Front Desk Associate to provide exemplary customer service at their Denver property. The role involves checking in guests, responding to inquiries, and ensuring a positive experience for patrons. Ideal candidates will possess strong customer service skills and experience in a guest-facing role, contributing to a vibrant hospitality environment focused on guest satisfaction.

Benefits

Medical, dental, and vision benefits

Early pay or earned wage access

401K matching

Paid time off

Wellness programs

Qualifications

• One year of experience in a guest-facing role required.
• Front Desk experience in hotels preferred.
• Confident with MS Office tools.

Responsibilities

• Provide best-in-class service to guests.
• Check-in and check-out guests efficiently.
• Resolve guest concerns with attentive service.

Skills

Customer Service

Engagement

Multi-tasking

Education

High school diploma or its equivalent

Tools

MS Outlook

MS Word

MS Excel

Job description

Company Overview: SPIRE Hospitality is a management company specializing in creating memorable guest experiences and delivering best-in-class service at our hotels and resorts across the country. We ensure you have the support, tools and opportunities you need to get the job done, grow as an individual, and excel in your hospitality career.

Benefits: We offer a comprehensive full-time benefits package consisting of EARLY PAY OR EARNED WAGE ACCESS get paid before payday, medical, dental, vision, pet discount program, identity theft protection, pre-paid legal support, flexible spending accounts, matched 401K, life, critical accident or illness, short- & long-term disability, paid time off, wellness programs, wonderful hotel discounts and much more.

Essential Job Functions:

• Provide our guests with the best-in-class service while being engaging, and thoughtful
• Ensure timely response to guest questions and requests
• Check-in and check-out guests efficiently
• Promptly and professionally answer incoming phone calls
• Enjoy multi-tasking
• Resolve guest concerns with attentive service recovery

Hotel Specific:

• Hourly wage: $18.81 - $19.00

Physical Demands:

• Ability to exert up to 10 pounds of force
• Primarily standing for working shift

Qualifications:

Education:

• High school diploma or its equivalent

Experience:

• One year of Front Desk experience in hotels preferred
• One year of experience working in customers service or a guest-facing role required
• Confident utilizing MS outlook, Word, and Excel
• Previous experience with FOSSE PMS systems a plus.

Spire Hospitality, LLC is an Equal Opportunity Employer, including disability and veterans

Equal Opportunity Employer/Protected Veterans/Individuals with Disabilities
This employer is required to notify all applicants of their rights pursuant to federal employment laws. For further information, please review the Know Your Rights notice from the Department of Labor.