Front Desk Agent

Davita Inc.; Denver (CO); On-site; USD 60,000 - 80,000; Full time

Job summary

Join a leading hospitality management company as a Front Desk Associate, where you'll provide outstanding guest experiences through engaging service and efficient check-in/check-out operations. With a supportive team and comprehensive benefits, this role is perfect for those passionate about hospitality and guest care.

Benefits

Comprehensive benefits package

Paid time off

Wellness programs

Hotel discounts

Qualifications

• High school diploma or equivalent required.
• One year of customer service experience in a guest-facing role preferred.
• Confident using MS Outlook, Word, and Excel.

Responsibilities

• Provide engaging and thoughtful guest service.
• Check-in and check-out guests efficiently.
• Resolve guest concerns with attentive service recovery.

Skills

Customer Service

Multi-tasking

Attention to Detail

Education

High school diploma or its equivalent

Tools

MS Outlook

MS Word

MS Excel

FOSSE PMS

Job description

Description

Company Overview: SPIRE Hospitality is a management company specializing in creating memorable guest experiences and delivering best-in-class service at our hotels and resorts across the country. We ensure you have the support, tools and opportunities you need to get the job done, grow as an individual, and excel in your hospitality career.

Benefits: We offer a comprehensive full-time benefits package consisting of EARLY PAY OR EARNED WAGE ACCESS get paid before payday, medical, dental, vision, pet discount program, identity theft protection, pre-paid legal support, flexible spending accounts, matched 401K, life, critical accident or illness, short- & long-term disability, paid time off, wellness programs, wonderful hotel discounts and much more.

Essential Job Functions:

• Provide our guests with the best-in-class service while being engaging, and thoughtful


• Ensure timely response to guest questions and requests


• Check-in and check-out guests efficiently


• Promptly and professionally answer incoming phone calls


• Enjoy multi-tasking


• Resolve guest concerns with attentive service recovery

Hotel Specific:

• Hourly wage: $18.81 - $19.00

Physical Demands:

• Ability to exert up to 10 pounds of force


• Primarily standing for working shift

Qualifications:

Education:

• High school diploma or its equivalent

Experience:

• One year of Front Desk experience in hotels preferred


• One year of experience working in customers service or a guest-facing role required


• Confident utilizing MS outlook, Word, and Excel


• Previous experience with FOSSE PMS systems a plus.

Spire Hospitality, LLC is an Equal Opportunity Employer, including disability and veterans

Equal Opportunity Employer/Protected Veterans/Individuals with Disabilities

This employer is required to notify all applicants of their rights pursuant to federal employment laws.
For further information, please review the Know Your Rights notice from the Department of Labor.